LUIS GUERRA
San Diego
Summary
Strategic Senior Program Manager with expertise in large-scale global operational transformations and process re-engineering. Led complex technology lifecycles, including platform migrations and AI implementations that significantly improved efficiency. Managed multi-million dollar vendor partnerships and established global governance structures while ensuring operational compliance across regions.
Overview
25
25
years of professional experience
Work History
Sr. Program Manager, Contract Operations
Google LLC
Mountain View
04.2020 - Current
- Global Program Transformation & Cycle-Time Optimization: Directed end-to-end contracting lifecycle transformation by designing and launching "Factory Model" and "Design to Deliver" (D2D) frameworks; engineered programmatic optimization achieving 50% reduction in turnaround times, shortening lifecycle from 74 days to 24 business days. Enterprise Technology Lifecycles & AI Innovation: Spearhead multi-year technology roadmaps and platform migrations—including the enterprise-wide launch of the Buying Hub—while pioneering the research, use-case development, and pilot-testing of advanced AI productivity tools to automate drafting, triage, and cross-system handoffs. Strategic Supplier Consolidation & Vendor Governance: Led the multi-million dollar commercial RFP lifecycle, negotiation, and operational transition to consolidate three disparate legacy incumbent suppliers under a single global managed service provider (MSP), establishing rigid performance-based KPIs and a QA revamp covering 85%+ of workflows. Cross-Functional Governance & Change Management: Architected and launched global Change Control Board (CCB) to standardize prioritization of complex stakeholder feedback, partnering with Legal and Compliance to deploy streamlined MSOW Order Form mechanism that waived redundant reviews and accelerated deal velocity. Global Scale & Regional Expansion: Scaled, standardized, and transitioned localized operations into unified Global Model across matrixed regions (EMEA, LatAm, APAC, and India), maintaining accountability for comprehensive playbooks used by global teams managing 450+ complex matters monthly.
- Led cross-functional teams to implement innovative program strategies.
- Managed project timelines and deliverables to ensure alignment with goals.
- Facilitated stakeholder meetings to gather feedback and align objectives.
Senior Contracting Advisor, Cloud Computing
AMAZON.COM, INC.
Seattle
01.2019 - Current
- Amazon Web Services, Inc.
- Advised teams on best practices for operational efficiency and customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Provided guidance on policy compliance and risk management across multiple departments.
Senior Contracting Advisor, Professional Services in Cloud Computing
AMAZON WEB SERVICES, INC. (AWS)
Seattle
01.2019 - Current
- Drafted and negotiated over 225 cloud computing adoption consultancy contracts for medium and fortune 500 companies
- Advised and mentored contracts team to deliver exceptional contracting services for business partners through contract drafting and customer-focused negotiations, resulting in successful closure of high volume cloud computing advisory deals within SLAs
- Guide practice managers on AWS' contracting strategy in providing advisory and consultancy services for companies adopting cloud computing services
- Build and strengthen strategic relationships with legal and senior peers to standardize contract drafting and review functions at scale, improve business processes by creating innovative contracting solutions with a focus on improved governance, risk mitigation, revenue maximization, and customer service
- Partnered with senior management to develop legal and business operations playbooks, enhancing effective contracting practices, ensuring alignment with legal guidance, compliance with internal policies, and supporting achievement of business outcomes
- Reviewed and revised professional services agreements and negotiated with clients to facilitate deal closures.
Contracts Manager, IP Contracts Mgmt. & Analysis
QUALCOMM INCORPORATED
San Diego
01.2015 - 01.2018
- Qualcomm Technology Licensing, Qualcomm Technology Licensing, Qualcomm Internet Services, Qualcomm Corporate Procurement
- Drafted and negotiated contracts with suppliers and partners.
- Reviewed contract terms to ensure compliance with company policies.
- Collaborated with cross-functional teams on contract execution processes.
Department Manager - Intellectual Property Contracts Management and Analysis
QUALCOMM TECHNOLOGY LICENSING
San Diego
01.2015 - 01.2018
- Reporting to VP of Licensing Compliance, Strategic Marketing, & Contracts Management, guided a team of junior to senior personnel & managed the end-to-end technology contract administration operation; including contract preparation, review, approvals, negotiation & administration, cross-functional collaboration, licensing agreement analysis, team development, & support systems development & enhancements // Drafted, reviewed, & consulted on technology agreements while working with internal & external partners to track workflows to ensure license agreements progressed to completion // Negotiated & administered technology agreements while guiding contract consultants and external service providers // Partnered with legal and other stakeholders cross-functionally within the organization // Modified & crafted new processes and contract management systems to capture licensing program intelligence and internal customer-specific requirements.
- Key Accomplishments:
- Modified contract management processes to enhance efficiency in contract requests, drafting, approvals, and post-execution management. Collaborated with senior management to gain support for new services and processes.
- Recruited, Trained and Mentored Team Members: To execute the organizational charter, expanded personnel & added key skill sets to the organization. Recruited, trained, & mentored personnel into 6 areas of focus (i) business process analysis, (ii) systems & data analysis, (iii) project management, (iv) paralegal support, (v) IP contracts analysis, and (vi) licensee due diligence. In a period of 3 years, expanded the organization from a team of 2 to a diverse team of 15 junior to senior positions.
- Reduced the License Onboarding Process by 50% while Maintaining Service Levels at 95%: Reduced the license onboarding process by 50% while maintaining service levels at 95% target attainment by leading & executing a change management plan & working cross-functionally to identify issues & improvement opportunities. Produced SLAs, implemented systemic workflows, identified and tracked department KPIs, & produced a contracts department management dashboard to track and manage performance metrics.
- Led Contracts Administration & Analysis organization, managing an operating budget of $3.5M annually. Refined daily operations and implemented new business capabilities aligning with strategic objectives. Streamlined end-to-end contracting processes, enhanced compliance, and established systems for capturing business terms and negotiations.
- Developed and implemented a governance program that optimized contract management practices, ensured data integrity in deliverables, and complied with SOX controls, supporting business unit growth from 35 to over 250 personnel in four years.
Senior Contract Specialist
QUALCOMM INCORPORATED
San Diego
01.2012 - 01.2015
- Qualcomm Technology Licensing, Qualcomm Technology Licensing, Qualcomm Internet Services, Qualcomm Corporate Procurement
- Drafted and reviewed complex contract documents for technology partnerships.
- Negotiated terms and conditions with vendors and stakeholders effectively.
- Collaborated with cross-functional teams to ensure contract compliance.
Senior Contracts Specialist
QUALCOMM TECHNOLOGY LICENSING
San Diego
01.2012 - 01.2015
- Developed & implemented a license management solution to track the patents licensing portfolio // Worked cross-functionally to develop & implement ancillary legal agreements // Reviewed, approved, & maintained contract records across multiple systems // Developed and implemented a company-wide contracts management system to streamline contract tracking and improve compliance across departments. // Provided management & direction as a subject matter expert to the corporate contracts management steering committee on policy definition // Worked cross-functionally with legal, compliance, and licensing operations to maximize contractual obligations.
- Key Accomplishments:
- Worked Cross-Functionally with IT and Business Unit Stakeholder to Institute a License Management System: Formed a project team & directed the sourcing, design, development, & implementation of a digital platform (UI & Oracle database) to use as a license management system (LMS) to capture 150+ data points per contract, which increased the data capture scope from prior solution and increased data accuracy and capture rate to over 98%, enhanced the contract record intelligence database & reporting capabilities.
- Worked Cross-Functionally with Stakeholders to Complete 100+ Key Agreements to Add $3B of Revenue: Contributed to the addition of $3B in 4G revenue by working cross-functionally with business development and legal to complete over 100 new license agreements with major manufacturers (OEMs) worldwide in a very short window of time to support the mobile service evolution from 3G to 4G commercialization.
- Provided Guidance on Sourcing and Evaluation of a New Corporate Contract Management System: Led the replacement and onboarding of a new contract management system, advising the project team on sourcing, evaluation, procurement, testing, and implementation.
- Developed an enforcement action process for non-compliance licenses, establishing a formal plan for addressing breaches and improving operational efficiency in collaboration with business development and legal.: Developed an enforcement action process for non-compliance licenses that breached the terms of their license agreements to improve operational efficiency while working cross-functionally with business development and legal. Owned and executed a plan to address non-compliance formally through legal breach notices, establishing a pre-breach due diligence and approval process.
- Provided vision and strategy to guide the contracts organization in developing over 20 new processes and quality assurance plans to counter declining productivity and enhance overall contract management.: Provided vision and strategy to the team to drive an increase in previously declining productivity, efficiency, and quality assurance. Guided the contracts organization to develop over 20 new processes and quality assurance plans. Developed a business process model that included high-level context diagrams, cross-functional flow diagrams, and flowchart diagrams used to identify work activity functions, cycle times, and performance metrics.
Senior Contracts Administrator
QUALCOMM INCORPORATED
San Diego
01.2007 - 01.2012
- Qualcomm Technology Licensing, Qualcomm Technology Licensing, Qualcomm Internet Services, Qualcomm Corporate Procurement
- Managed contract negotiations with suppliers and service providers for technology projects.
- Reviewed and analyzed contract terms to ensure compliance with company policies.
- Collaborated with cross-functional teams to support contract implementation and execution.
Senior Contracts Administrator
QUALCOMM INTERNET SERVICES
San Diego
01.2007 - 01.2012
- Negotiated, Administered, and Closed 500+ Contracts Achieving Maximum Positive Results: Negotiated and administered over 500 contracts and SOWs with device manufacturers (OEM), telecom operators, developers, and consultants to achieve maximum positive results and successful closure in support of Qualcomm's development and commercialization of the BREW system and mobile QCHAT technology.
- Advised legal on contract operations matters to implement terms in contract form templates, mitigating operational risk and maximizing compliance for outbound licensing of software, hardware, trademarks, and related support services. Collaborated with legal during negotiation stages to evaluate and redline agreements while producing first drafts and necessary amendments.
- Implemented and managed a "click-through" contracts management solution with IT, creating an online portal for application developers to store click-through agreements and execute software licenses, facilitating access to software development tools and services.
Senior Subcontracts Administrator
QUALCOMM INCORPORATED
San Diego
01.2002 - 01.2007
- Qualcomm Technology Licensing, Qualcomm Technology Licensing, Qualcomm Internet Services, Qualcomm Corporate Procurement
- Managed subcontractor relationships to ensure compliance with company policies.
- Negotiated contract terms to optimize project deliverables and timelines.
- Reviewed and approved subcontractor invoices for accuracy and compliance.
Senior Subcontracts Administrator
QUALCOMM CORPORATE PROCUREMENT
San Diego
01.2002 - 01.2007
- Sourced, negotiated, and managed professional services and IT contracts, focusing on reducing total cost of ownership while enhancing supplier performance. Led negotiation teams and administered multimillion-dollar service agreements for software development, engineering services, executive coaching, and marketing services.
- Executed a Negotiations Strategy to Reduce Operating Costs $2.5M for Major Sub-Contracts: Planned and executed in collaboration with project stakeholders a project to relocate a distribution hub of Qualcomm ASICs to Singapore. Planned and guided the development of the RFP, selection, evaluation, and implementation of the contract and services which reduced operating costs by $2.5M annually.
- Led the Negotiation Strategy of a Company-wide Mobile Services Contract Reducing Costs $1.5M: Developed, negotiated, and implemented a company-wide telecom services contract with preferred providers resulting in a cost reduction of 61% equal to approximately $1.5M annually while increasing value-added service, received an honorable award for this accomplishment.
- Optimized MRO procurement program by developing and implementing sourcing strategies, procurement automation processes, and a materials management program for engineering stockroom servicing NPI and R&D needs with approximately 2,000 unique SKUs. Reduced supplier base by 80% and procurement cost by 26%, achieving $650K annual cost savings while maintaining appropriate inventory levels.
Education
MBA - Business Administration, Finance
University of Redlands
Redlands, CA12-2006
Bachelor of Arts - Accountancy & Procurement
University of San Diego
San Diego, CA06-2003
Skills
- Contract negotiations
- Process automation
- System implementations
- Program management
- Strategic relationships
- Team management
- Vendor management
- Change management
- Regulatory Compliance
- Contract Policy Alignment
- Problem-solving
- Technical tools
Affiliations
- Institute for Supply Management (ISM) / World Commerce & Contracting (WorldCC) / The International Institute of Business Analysis (IIBA) / CLOC (Corporate Legal Operations Consortium)
Languages
Spanish
Full Professional
Timeline
Sr. Program Manager, Contract Operations
Google LLC
04.2020 - Current
Senior Contracting Advisor, Cloud Computing
AMAZON.COM, INC.
01.2019 - Current
Senior Contracting Advisor, Professional Services in Cloud Computing
AMAZON WEB SERVICES, INC. (AWS)
01.2019 - Current
Contracts Manager, IP Contracts Mgmt. & Analysis
QUALCOMM INCORPORATED
01.2015 - 01.2018
Department Manager - Intellectual Property Contracts Management and Analysis
QUALCOMM TECHNOLOGY LICENSING
01.2015 - 01.2018
Senior Contract Specialist
QUALCOMM INCORPORATED
01.2012 - 01.2015
Senior Contracts Specialist
QUALCOMM TECHNOLOGY LICENSING
01.2012 - 01.2015
Senior Contracts Administrator
QUALCOMM INCORPORATED
01.2007 - 01.2012
Senior Contracts Administrator
QUALCOMM INTERNET SERVICES
01.2007 - 01.2012
Senior Subcontracts Administrator
QUALCOMM INCORPORATED
01.2002 - 01.2007
Senior Subcontracts Administrator
QUALCOMM CORPORATE PROCUREMENT
01.2002 - 01.2007
MBA - Business Administration, Finance
University of Redlands
Bachelor of Arts - Accountancy & Procurement
University of San Diego