Luis Goncalves Santos
London
Summary
Passionate and dedicated professional with a strong desire to excel in the work industry. Highly motivated to learn and grow within the field. Seeking opportunities to expand knowledge, develop new skills, and advance in career. Committed to delivering exceptional results and contributing to the success of any organization.
Overview
9
9
years of professional experience
Work History
Warehouse Clerk
ABC Cork
05.2024 - 12.2024
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction;
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels;
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery;
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received;
- Checked packages and merchandise for damage and notified vendors;
- Simplified shipping and receiving processes for improved workflow;
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns;
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment;
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need;
- Managed day-to-day operations of warehouse to keep everything running smoothly;
- Kept warehouse up to safety and health regulations at all times.
Security Guard
Colégio Sagrado Coração De Maria
02.2023 - 08.2023
- Keep order in designated places;
- Keep track of all students, according to their permitions to leave school areas;
- Avoid all conflicts inside school spaces;
- Keep track of all entries of authorized personnel;
- Repair several equipments;
- Maintenance of all green spaces;
- Cleaning of outside spaces;
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations;
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
Bartender
Apollo
03.2022 - 09.2022
- Guide a team;
- Costumer service;
- Cleaning spaces of work and materials;
- Organizing the warehouse;
- Resolve problems;
- Upheld strict regulations for safe alcohol service and food safety;
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation;
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift;
- Maintained impeccably clean, attractive and well-stocked bar area;
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Retail Stocker
MODELO CONTINENTE HIPERMERCADOS, S.A.
12.2020 - 12.2021
- Costumer Service;
- Organize Warehouse;
- Organize Best Before date;
- General Knowledge of all the products and their spaces in store;
- Solving problems;
- Maximized storage space utilization while maintaining easy access to backstock items using effective organization techniques;
- Demonstrated sound decision-making skills when faced with challenges, prioritizing tasks to ensure timely completion and minimal disruption to store operations;
- Contributed to team success by staying flexible with scheduling needs and supporting coworkers as necessary;
- Provided reliable support during promotional events, ensuring all relevant signage was displayed accurately and prominently;
- Reduced out-of-stock instances by conducting regular inventory checks and reporting discrepancies promptly;
- Helped maintain positive store atmosphere during peak hours with friendly demeanor and efficient work habits;
- Ensured optimal product availability for customers through diligent shelf maintenance and replenishment efforts;
- Facilitated smooth stock rotation by regularly checking expiration dates and removing expired items from shelves promptly.
Head Waiter
Restaurant Coroa D'Ouro
08.2015 - 09.2020
- Guide a team;
- Costumer Service;
- Cleaning work spaces and materials;
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere;
- Supervised server staff and simultaneously served personal section of tables;
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests;
- Prepared specialty desserts for customers for special occasions;
- Inspected dishes and utensils for cleanliness;
- Greeted new customers, discussed specials, and took drink orders;
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs;
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs;
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons;
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction;
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business;
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours;
- Trained staff members on use of POS system.
Education
Professional Course - Waiter and Barman
Escola De Hotelaria De Fátima
Fatima, Portugal07.2015
Skills
- Basic knowledge in Information technology
- Positive attitude towards learning, plus quick and easy learning of new skills
- Good Communication Skills
- Conflict management
- Problem-solving
- Teamwork and collaboration
- Workplace organization and cleanliness
- Adaptive learning
- Attention to detail
- Flexible and adaptable
- Time management
Personal Information
- Date of Birth: 01/08/95
- Nationality: Portuguese
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Interests
- I participate in low-impact exercises to strengthen core muscles
- Music
- Drawing and Painting
- Fundraising Events
- Playing Team Sports
- Running
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Driving License
- G License
Jobskills
- Good Communication Skills
- Positive attitude towards learning new skills
- Conflict management
- Adaptability and ability to work in teams
- Adaptability and Flexibility
- Good interpersonal communication
Timeline
Warehouse Clerk
ABC Cork
05.2024 - 12.2024
Security Guard
Colégio Sagrado Coração De Maria
02.2023 - 08.2023
Bartender
Apollo
03.2022 - 09.2022
Retail Stocker
MODELO CONTINENTE HIPERMERCADOS, S.A.
12.2020 - 12.2021
Head Waiter
Restaurant Coroa D'Ouro
08.2015 - 09.2020
Professional Course - Waiter and Barman
Escola De Hotelaria De Fátima
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