Highly organized and dependable, with a proven track record of effectively managing multiple priorities and maintaining a positive attitude. Thrives in fast-paced environments and willingly takes on additional responsibilities to ensure team success. Committed to meeting team goals and delivering exceptional results while fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Owner
Small Business Owner
05.2015 - 01.2025
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Consulted with customers to assess needs and propose optimal solutions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Sales Clerk
Al Aboud Establishment Hotel and Restaurant
02.2010 - 05.2015
Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
Developed strong relationships with customers, driving repeat business and loyalty.
Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
Kept front check out area clean and organized for efficient service.
Collaborated with team members to achieve store sales targets and improve overall performance.
Boosted sales by effectively promoting products and engaging with customers.
Assisted customers by finding items quickly to boost store satisfaction rates.
Processed payments and returns with accuracy and efficiency.
Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Barista/Cashier
Nestle Toll House
01.2005 - 06.2010
Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cleaned counters, machines, utensils, and seating areas daily.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Controlled line and crowd with quick, efficient service.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Maintained regular and consistent attendance and punctuality.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
Gregorio Perfecto High School
Manila Philippines
04-1990
Skills
Customer Interaction
Small Business Management
Network Development
Effective Verbal Communication
Client Relations
Languages
English
Professional Working
Timeline
Owner
Small Business Owner
05.2015 - 01.2025
Sales Clerk
Al Aboud Establishment Hotel and Restaurant
02.2010 - 05.2015
Barista/Cashier
Nestle Toll House
01.2005 - 06.2010
High School Diploma -
Gregorio Perfecto High School
Similar Profiles
Breschna MamozeiBreschna Mamozei
Founder of Mamzashop at Small Business OwnerFounder of Mamzashop at Small Business Owner