LUIS GATMAITAN JR
Regina,SK
Summary
Highly organized and dependable, with a proven track record of effectively managing multiple priorities and maintaining a positive attitude. Thrives in fast-paced environments and willingly takes on additional responsibilities to ensure team success. Committed to meeting team goals and delivering exceptional results while fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Owner
Small Business Owner
05.2015 - 01.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Sales Clerk
Al Aboud Establishment Hotel and Restaurant
02.2010 - 05.2015
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Barista/Cashier
Nestle Toll House
01.2005 - 06.2010
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
Gregorio Perfecto High School
Manila Philippines04-1990
Skills
- Customer Interaction
- Small Business Management
- Network Development
- Effective Verbal Communication
- Client Relations
Languages
English
Professional Working
Timeline
Owner
Small Business Owner
05.2015 - 01.2025
Sales Clerk
Al Aboud Establishment Hotel and Restaurant
02.2010 - 05.2015
Barista/Cashier
Nestle Toll House
01.2005 - 06.2010
High School Diploma -
Gregorio Perfecto High School
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