Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUIS GATMAITAN JR

Regina,SK

Summary

Highly organized and dependable, with a proven track record of effectively managing multiple priorities and maintaining a positive attitude. Thrives in fast-paced environments and willingly takes on additional responsibilities to ensure team success. Committed to meeting team goals and delivering exceptional results while fostering a collaborative work environment.

Overview

20
20
years of professional experience

Work History

Owner

Small Business Owner
05.2015 - 01.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Sales Clerk

Al Aboud Establishment Hotel and Restaurant
02.2010 - 05.2015
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Boosted sales by effectively promoting products and engaging with customers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
  • Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
  • Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.

Barista/Cashier

Nestle Toll House
01.2005 - 06.2010
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Education

High School Diploma -

Gregorio Perfecto High School
Manila Philippines
04-1990

Skills

  • Customer Interaction
  • Small Business Management
  • Network Development
  • Effective Verbal Communication
  • Client Relations

Languages

English
Professional Working

Timeline

Owner

Small Business Owner
05.2015 - 01.2025

Sales Clerk

Al Aboud Establishment Hotel and Restaurant
02.2010 - 05.2015

Barista/Cashier

Nestle Toll House
01.2005 - 06.2010

High School Diploma -

Gregorio Perfecto High School
LUIS GATMAITAN JR