Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LUIS FLORES

Anaheim

Summary

More than a decade assisting world-class hospitality establishments to drive major multi-faceted operational improvements by saving time, providing cost effective initiatives, maximizing guest satisfaction, and maintaining positive relationships. Keep up to date on industry trends and strive to have a competitive edge in products and pricing.


Highly capable finance professional with solid background in loan origination and client management. Adept at navigating complex financial regulations while maintaining keen focus on client needs and satisfaction. Known for strong collaborative skills and results-driven approach, adapting seamlessly to dynamic environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Loan Officer

Trusted Rate, Inc.
10.2024 - Current
  • Originated residential mortgage loans (conventional, FHA, VA) by generating leads through networking, referrals, and marketing initiatives
  • Consulted with clients to assess financial needs, recommend loan products, and guide them through the application-to-closing process
  • Evaluated creditworthiness by analyzing financial documentation, ensuring complete and compliant loan packages for underwriting
  • Built and nurtured relationships with clients, real estate agents, and industry partners to drive business growth
  • Ensured compliance with federal (TILA, RESPA) and state regulations, maintaining accurate and transparent records
  • Collaborated with processors and underwriters to deliver seamless, timely loan closings
  • Leveraged mortgage software (e.g., Blink and Follow Up Boss) and market knowledge to provide clients with tailored financing solutions

Mortgage Loan Officer

American Pacific Mortgage
07.2024 - 10.2024
  • Generated leads and cultivated relationships with potential borrowers to drive new business
  • Analyzed financial information, credit reports, and loan applications to determine borrower eligibility
  • Advised clients on various mortgage options and helped them choose the most suitable loan program for their needs
  • Built a strong referral network by establishing connections with real estate agents, builders, attorneys, and other professionals in the housing industry
  • Negotiated terms and conditions of loans with borrowers while adhering to company policies and regulatory requirements
  • Collaborated with underwriters, processors, and other stakeholders to gather necessary documentation and resolve any issues that arose during the loan process

Loan Originator Assistant

LFG Homeloan / Champions Mortgage
03.2024 - 07.2024
  • Collaborated closely with Loan Originators to optimize and streamline loan application processes, ensuring efficiency and accuracy in documentation completion
  • Proactively engaged with clients throughout the loan application journey, providing personalized guidance, addressing inquiries promptly, and offering regular updates on their loan status to maintain transparency and trust
  • Maintained meticulous records and systematically organized loan files to ensure compliance with company policies and regulatory requirements
  • Implemented efficient filing systems that facilitated easy retrieval and review of documents during audits and client interactions
  • Supported underwriting and closing departments by preparing comprehensive paperwork and coordinating with various stakeholders to facilitate seamless transitions from application approval to funding
  • Ensured all necessary documents were accurately completed and submitted within designated timelines
  • Uphold a commitment to excellence in customer service, consistently delivering high-quality assistance and fostering positive client relationships
  • Proactively resolved issues and concerns, contributing to high levels of client satisfaction, retention, and repeat business
  • Contributed to team success by collaborating with colleagues to enhance operational efficiency and client service delivery
  • Participated in team meetings and training sessions to stay updated on industry trends, regulatory changes, and best practices in loan origination

Relationship Manager

Accelerate Tax
01.2023 - 02.2024
  • Helping small business owners connect with Accelerate Tax on getting their Employee retention tax credits filed if they haven't done so
  • Checking up on documents that are needed for submission, answering any client questions and meeting with them if necessary
  • Customer driven role in keeping company confidence and trust
  • Answer 20-50 warm calls a day, helping customers gather qualifying documents, interviewing them on their covid experience, and getting them uploaded to processing
  • Use CRM hubspot and Dialer Kixie
  • Helping customers understand the program and what they are signing up for, responsible for calling and closing with customer as well
  • Top 1/3rd producer every single month always meeting quotas since hiring
  • Helped finish files from 3 million dollars to 10 thousand in returns for customers
  • Fast paced, results driven, work environment

General Manager/Owner Operator

MEAT UP BBQ
01.2014 - 12.2022
  • General Manager of the fast casual restaurant, responsible for all aspects of the high volume, fast paced operation, managing up to 20 Front and Back of House employees while containing cost and meeting budgets
  • Served as the visible face and voice of the restaurant - building positive relationships with clientele and resolving customer issues in house and online
  • In charge of staff hiring, training and development
  • Participated and passed audits, facility evaluations, and health inspections
  • Accountabilities included: budgeting and forecasting; managing financials (P&L, A/R, A/P, and payroll system); leading sales, marketing and service initiatives
  • Achievements: Attained multiple high scores from customer reviews on social media (4.7/5 on Facebook, 4.5/5 on Google, 4.3/5 on OpenTable, and 4.0/5 on Yelp
  • Staff Development: Developed a subpar staff to achieve top production, increasing sales to 25% from 2014-2019
  • Awards: Nominated for Best BBQ in OC, OC weekly, Voted Neighborhood Favorite by 'Nextdoor'

General Manager

THE VIKING TRUCK
01.2011 - 12.2022
  • Owner and manager responsible to maintain and manage a high volume, fast paced environment
  • Oversaw business functions in maintaining accurate records and reports, computer lists, purchase orders, and projections for profit
  • Proactively collaborated with other businesses for event planning and custom menu creations, ensuring successful execution while providing detailed, attentive, and personable customer service
  • Manage all aspects of career development including interviewing, training, and performance evaluations
  • Successfully implement sales and marketing initiatives
  • Created an easy to manage office organization, including maintaining charts, records, files, contracts, insurance documentation, and letters/mailing preparation
  • Achievements: Attained multiple high scores from customer reviews on social media (5/5 on Facebook, 4.5/5 on Yelp, and 4.0/5 on Google
  • Staff Development: Created training materials and mentored new hires
  • Developed strengths in communication, sales, service, and leadership which became foundational to success in other professional roles
  • Awards, winner of Taco Competition - best in show 'El Sabroso' beer festival, Winner of 'Fest of Ales' Beer Festival people's choice

Catering Manager

THE VIKING TRUCK CATERING SERVICE
01.2011 - 12.2022
  • Plan, organize and execute catering events for up to 500 guests, including corporate events, weddings, and private parties
  • Develop customized menus, ensuring dietary requirements and preferences are accommodated
  • Coordinate with vendors and other service providers to ensure seamless event delivery
  • Manage a team of 10-20 staff members, including chefs, servers, and event coordinators
  • Monitor and manage budgets, ensuring financial targets are met
  • Work closely with clients to ensure their needs are met and expectations exceeded

Beer Sales Rep

Asylum Brewing
01.2019 - 12.2020
  • Managed key aspects of Distribution for a small 10 BBL Brewery in the heart of Anaheim
  • From Customer appearances, product inventory, deliveries, and problem resolution
  • To Festivals and other special events as well as Meeting representation with Key Distributors
  • Managed account data, and implemented sales growth strategies

Bar Manager

PIRATES DINNER ADVENTURE BUENA PARK
01.2006 - 12.2011
  • Managed 10 bartenders, participated in the new hire process, supporting staff training and development
  • Assisted with financial management such as budgeting, inventory, payroll reporting, and forecasting
  • Led sales, marketing, and service initiatives
  • Managed scores and performance metrics
  • Ensured compliance with OSHA and local and federal regulations
  • Business Operations: Consistently improved sales and customer volume as a consequence of motivating staff to communicate effectively - providing a smooth, seamless operation
  • Success Metric - Upsold promotional and menu items
  • Increased sales by 20%

Education

BACHELOR'S DEGREE - COMMUNICATIONS

CALIFORNIA STATE UNIVERSITY
01.2015

Skills

  • Business Analysis
  • Food safety
  • Coaching & Evaluation
  • Strategic Planning & Thinking
  • Training & Development
  • Restaurant Management
  • Recruitment
  • CRM software
  • Customer service
  • Menu planning
  • Microsoft Office
  • Loan officer experience
  • B2B sales
  • Computer literacy
  • Delivering solutions to constantly shifting business needs
  • Leveraging Technology
  • Profit & Loss (P & L)
  • Time management
  • Organizational skills
  • Budgetary Management
  • Process Improvement
  • Vendor Management
  • Tax experience
  • Negotiation
  • Loan processing
  • Inside sales
  • Inventory Management
  • Energetic
  • Strategic thinker
  • High sense of urgency
  • Quality-driven
  • Detail-oriented
  • Accountable
  • Proactive
  • Leader
  • Innovative marketer
  • Trend spotter
  • Business builder
  • Best Practices
  • Catering
  • Communication skills
  • Sales
  • HubSpot
  • Office experience
  • Leadership

Certification

  • MLO License
  • TIPS
  • Food Handler Certification
  • Driver's License

Timeline

Loan Officer

Trusted Rate, Inc.
10.2024 - Current

Mortgage Loan Officer

American Pacific Mortgage
07.2024 - 10.2024

Loan Originator Assistant

LFG Homeloan / Champions Mortgage
03.2024 - 07.2024

Relationship Manager

Accelerate Tax
01.2023 - 02.2024

Beer Sales Rep

Asylum Brewing
01.2019 - 12.2020

General Manager/Owner Operator

MEAT UP BBQ
01.2014 - 12.2022

General Manager

THE VIKING TRUCK
01.2011 - 12.2022

Catering Manager

THE VIKING TRUCK CATERING SERVICE
01.2011 - 12.2022

Bar Manager

PIRATES DINNER ADVENTURE BUENA PARK
01.2006 - 12.2011

BACHELOR'S DEGREE - COMMUNICATIONS

CALIFORNIA STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
LUIS FLORES