Luis Florensio
Banker
Riverside
Summary
Highly motivated business professional able to speak to customers/clients with excellent customer service and direct them to the appropriate solution for their financial needs. Can engage in meaningful discussions with clients to identify potential solutions within the banking system. Able to foster long-term relations with both employees and customers to improve workflow within the office, and drive the client experience. High experience with running a personal business and able to understand customers looking for potential solutions to their business. Able to manage cash responsibilities, work under extremely high-pressure environments, and resolve customer conflicts in a safe and professional manner. Can and will carry responsibility as a representative of the bank through professional behavior, strong work ethic, confident public speaking skills, and continuous learning on the job to further deliver an excellent customer experience. Highly skilled in the Microsoft Office Suite.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
2
2
Languages
Work History
Business Owner
SEÑOR RETRO
12.2020 - Current
- Current business owner in charge of all tasks associated with running the business.
- Tasks include managing the production line of goods from raw materials to finished products, quality control, managing a professional social media platform, and excellent customer service to meet and exceed customer expectations.
- Reaching out to potential customers and providing solutions to their specific needs, working efficiently and diligently under pressure from customers, following up with previous clients to reach agreements/sales, managing inventory, managing financial records, and maintaining sales channels such as Shopify and Etsy.
- My main task is to ensure customers are met and treated with respect as I provide specific products for their needs. Much of the work consists of reaching and exceeding a specific number of sales per month and following new leads to potential customers.
- Attend in-person events to present my products and increase brand awareness in my industry. Much time was dedicated to building my brand from scratch, such as product development, brainstorming brand principles and public appearance, developing marketing materials, developing sales channels, designing/maintaining my brand website, and developing a working operating/production system.
- Currently on track to reach $100k in sales within the next four months.
- Skills: Project Management
- Sales
- Customer Service
- Customer Relations
- Time Management
- Inventory Management
- Business Ownership
- English
- Small Business Development
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
Director of Student Outreach (Associated Students)
Santa Monica College
01.2020 - 01.2021
- Led a small team in charge of student outreach within Santa Monica College.
- In charge of seeking and securing new benefits for students of our college.
- Worked together with the Board of Trustees, Student Government, and the President of Santa Monica College to ensure student engagement remained high during the pandemic.
- Contacted clubs around campus to hear their needs and worked towards acquiring the resources they requested.
- Contacted businesses/organizations around the City of Santa Monica on behalf of SMC and the student body to secure perks that all Santa Monica College students could access.
- Attended weekly board meetings to present/acquire information on my tasks and to update the student government on our progress.
- Scheduled virtual meetings with staff and clubs around campus.
- Skills: Team Leadership
- Student Outreach
- Project Coordination
- Benefits Negotiation
Student Worker (Office of Student Life)
Santa Monica College
08.2019 - 12.2019
- Received students coming into the office to inquire about our programs and benefits.
- Assisted clubs on campus by providing staffing and delivering materials/tools they would need from storage.
- Filed paperwork and proposals brought into the office by clubs around campus.
- Worked together with coworkers to maintain the flow of documents and keep calendars up-to-date.
- Worked with Dean of Student Life to ensure everyone in the team was aware of upcoming events from different clubs on campus and what resources they needed from us at any given date.
- Skills: Customer Service
- Special Events Coordination
- Front Office Operations
Club President (Adelante Club)
Santa Monica College
01.2019 - 07.2019
- Lead and worked with all board members to bring as many events and perks to our club as possible.
- Organized and planned points of discussion for board meetings.
- Ensured all tasks to run the club were ready and completed weekly to be prepared for the next week.
- Signed off proposals needed for our on-campus events, and attended student government meetings to answer potential questions on behalf of the club.
- Worked with student government body to bring events to all students on campus on special dates such as Dia de Los Muertos, Cinco de Mayo, Black History Month, and Hispanic Heritage Month.
- Worked with Adelante Program Leaders to ensure our club received the necessary funding and to ensure the club leaders were taken care of.
- Skills: Team Leadership
- Event Planning
- Community Outreach
- Leadership
Barista (Part-Time)
Starbucks
02.2018 - 02.2019
- Prepared a variety of handcrafted beverages, including hot, iced, and ice-blended drinks.
- Prepared and packaged heated food items before handing them to customers.
- Arrived to work on time and dressed appropriately according to company standards.
- Worked with fellow employees as a team to better serve and work in a high-traffic location.
- Provided excellent customer service both on cash register and while working on various tasks.
- Skills: Teamwork
- Barista
- Coffee
- Customer Service
Inter-Club Council Delegate
Santa Monica College
08.2018 - 12.2018
- Served as Inter-Club Council delegate for Adelante Club at Santa Monica College.
- Communicated news and updates from Associated Students of Santa Monica College to all campus clubs.
- Worked together with the club board to plan events and workshops that students could attend.
- Worked with the program leader to ensure all required paperwork was ready to present to Associated Students for approval.
- Participated in on-campus events to recruit new students interested in joining our club.
- Presented information to our club members during club meetings and presented ideas to our club president during board meetings.
- Skills: Team Leadership
- Event Planning
- Community Outreach
- Leadership
Barista (Part-Time)
Coffee Bean and Tea Leaf
06.2017 - 11.2017
- Prepared a variety of handcrafted beverages, including hot, iced, and ice-blended drinks.
- Prepared and packaged heated food items before handing them to customers.
- Arrived to work on time and dressed appropriately according to company standards.
- Worked with fellow employees as a team to better serve and work in a high-traffic location.
- Provided excellent customer service both on cash register and while working on various tasks.
- Skills: Teamwork
- Customer Service
- Barista
Education
Bachelor of Science - Business Administration, Management
University of California, Riverside
Riverside, CA06-2024
Skills
- Project Management
- Sales
- Customer Service
- Customer Relations
- Time Management
- Inventory Management
- Business Ownership
- Small Business Development
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Office
Timeline
Business Owner
SEÑOR RETRO
12.2020 - Current
Director of Student Outreach (Associated Students)
Santa Monica College
01.2020 - 01.2021
Student Worker (Office of Student Life)
Santa Monica College
08.2019 - 12.2019
Club President (Adelante Club)
Santa Monica College
01.2019 - 07.2019
Inter-Club Council Delegate
Santa Monica College
08.2018 - 12.2018
Barista (Part-Time)
Starbucks
02.2018 - 02.2019
Barista (Part-Time)
Coffee Bean and Tea Leaf
06.2017 - 11.2017
Bachelor of Science - Business Administration, Management
University of California, Riverside