Luis Felix
Kingsburg
Summary
Accomplished Inventory Specialist and Shift Leader at Walgreens, with a proven track record in enhancing inventory accuracy and customer satisfaction. Leveraged fluency in Spanish and exceptional teamwork skills to train employees and streamline operations and ensure customer satisfaction. Achieved significant improvements in inventory control and customer service, ensuring operational excellence and positive customer experiences. Collaborated with pharmacy to ensure customer needs were met.
Overview
8
8
years of professional experience
Work History
Inventory Specialist
Walgreens
06.2023 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each week
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Ordered and received products from vendors and maintained enough inventory for customers to buy
Shift Leader
Walgreens
04.2020 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Parts Manager
Maxco Inc.
11.2018 - 03.2020
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Purchased parts for the different projects the assembly department was building, including motors, gears, electrical components etc.
- Built a strong relationship with vendors which helped receive parts on time and handled any returns that were needed
- Reached out to different vendors to ensure we got the best deal for the parts that we required
- Made sure inventory was completed to have anything the assembly or maintenance required to fix or assemble any machine in a timely manner for our customers satisfaction
Assistant Store Manager in Training
Walgreens
05.2017 - 10.2018
- Collaborated with store manager on strategic planning, setting achievable sales targets and performance goals for the team.
- Scheduled employees to cover all shifts and made sure it fit availability
- Made sure customer plan was executed
- Handled pos sales and cash reports to
- Provided assistance to Pharmacy including insurance billing, customer profiles
- Ensured adherence calls were completed, 90 day calls were completed
Education
High School Diploma -
Selma Highschool
Selma, CA06-2011
Skills
- Fluent in Spanish
- Customer service
- Inventory control
- Shipping and receiving
- Teamwork and collaboration
- Inventory tracking
- Attention to detail
Languages
Spanish
Timeline
Inventory Specialist
Walgreens
06.2023 - Current
Shift Leader
Walgreens
04.2020 - 05.2023
Parts Manager
Maxco Inc.
11.2018 - 03.2020
Assistant Store Manager in Training
Walgreens
05.2017 - 10.2018
High School Diploma -
Selma Highschool