Luis Felipe Huerta
Banff,Canada
Summary
Dynamic professional with a robust background in hospitality, poised to excel in client-facing roles by leveraging expertise in building positive relationships and ensuring guest satisfaction. Adept at adapting to changing needs, known for fostering effective team collaboration and consistently delivering reliable results. Proficient in communication and problem-solving, with a proven track record of providing exceptional service that exceeds expectations. Committed to enhancing the guest experience through innovative solutions and a focus on achieving measurable outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Banff Centre For Arts And Creativity
Banff, AB
11.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat patronage.
- Collaborated with kitchen staff to facilitate timely and accurate food delivery.
- Trained new servers on menu knowledge and service protocols for improved team performance.
- Managed table assignments efficiently to optimize workflow during peak hours.
- Resolved guest complaints promptly, maintaining positive relationships and service standards.
- Leveraged POS systems for accurate order processing and payment transactions, ensuring efficiency.
Room Attendant
Banff Centre For Arts And Creativity
Banff, AB
04.2023 - 11.2025
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Room Attendant
Elk & Avenue Hotel
Banff, AB
10.2022 - 04.2023
- Cleans and sanitizes hotel and guest rooms
- Vacuums and sweeps floors, carpets, and rugs
- Makes beds and changes linens
- Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops
- Replenishes toiletries and towels
- Empties trash receptacles
Host Guide
Glacier View Lodge
Columbia Icefields, AB, Canada
04.2022 - 10.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build relationships and increase retention
- Developed tour programming to enhance guest experiences
- Researched and studied on sights/history pertaining to tour locations in order to improve scripts
- Liaised with housekeeping and maintenance staff to realize customer requests and resolve customer complaints
- Entertained tour guests for maximum engagement, fun, and lasting memories
- Carried out day-to-day duties accurately and efficiently
Restaurant Manager
Fuente Nicanor
San Bernardo, Chile
02.2021 - 07.2021
- Executed the store plan to achieve established standards, sales and profits
- Planned operating budgets, proper staffing, and training
- Monitored and supervised day-to-day operations including customer service, quality assurance and safety
- Set a monthly sales target, which was achieved through excellent customer service and local store marketing
Front Desk Agent
RQ HOTEL
Santiago de Chile, Chile
05.2020 - 09.2020
- Managed all guest contact in a welcoming, courteous and efficient manner
- Ensured complete satisfaction of each guest
- Resolved any discrepancy with the housekeeping department
- Reviewed the arrivals and departures of the day to ensure the assigned rooms were ready at their arrival time
- Provided guests with professional assistance and immediate response to requests
Welcome Ambassador
W Hotel
Santiago de Chile, Chile
03.2019 - 11.2019
- Assisted guests with the transportation of luggage and location of the hotel’s amenities
- Provided guests with an overview of all features and services of the property as well as local history, cultural points of interest, theatres, shopping and dining options, etc.
- Assisted traveling artist groups with a variety of personal requests and hands on assistance of luggage and hotel amenities
- Trained and monitored numerous new hires in daily front desk and bell stand procedures and operation
- Developed the highest level of communication and customer service skills while coordinating with other departments to ensure the highest level of service
Education
Bachelor of Arts - Political Science
University of Guelph
Guelph2030
High School Diploma -
Liceo Javiera Carrera
Santiago De Chile2021
High School -
Instituto San Pablo Misionero
Santiago De Chile01.2018
Skills
- Service excellence
- Effective communication skills
- Collaborative team member
- Strong verbal communication
- Leadership abilities
- Client-oriented
- Analytical problem-solving
- Fluent in Spanish (native) and English (advanced)
- Experienced with Opera PMS and related software
- Guest relations
- Customer conflict de-escalation
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
- Certified in Standard - First Aid & CPR/AED level C
- Joint Health and Safety Committee / HS Representative Fundamentals
- ProServe
Timeline
Server
Banff Centre For Arts And Creativity
11.2025 - Current
Room Attendant
Banff Centre For Arts And Creativity
04.2023 - 11.2025
Room Attendant
Elk & Avenue Hotel
10.2022 - 04.2023
Host Guide
Glacier View Lodge
04.2022 - 10.2022
Restaurant Manager
Fuente Nicanor
02.2021 - 07.2021
Front Desk Agent
RQ HOTEL
05.2020 - 09.2020
Welcome Ambassador
W Hotel
03.2019 - 11.2019
Bachelor of Arts - Political Science
University of Guelph
High School Diploma -
Liceo Javiera Carrera
High School -
Instituto San Pablo Misionero