Luis Espinoza Jr
Menifee,CA
Summary
Motivated and versatile professional with a strong background in customer service, sales, general maintenance, and administrative operations—recognized for delivering efficient solutions, enhancing team productivity, and ensuring smooth day-to-day business functions.
Overview
8
8
years of professional experience
Work History
Executive Admin (Volunteer)
UMBRA CORP
01.2021 - Current
- Led a growing group of 150+ cosplayers and airsoft content creators by fostering their collaborations and connectivity.
- Planned and coordinated 20+ events, ranging from airsoft tournaments, cosplay group meetups, and content creator meet-up sessions, ensuring booking, logistics, and execution.
- Facilitated recruiting and onboarding 50+ new members and connecting them with photographers, videographers, and sponsors.
- Maintained and managed the filing system for 100+ sponsorship deals and collaboration agreements for community activities, while ensuring effective compliance.
- Created and distributed community guidelines and community collaboration agreements to ensure professionalism and consistency.
- Worked as an intermediary for content creators and membership leadership in issue resolution as well as the exchange of ideas to improve engagement, resulting in a 30% spike in retention.
- Created and implemented logistics for airsoft events that have 200+ participants over the day, to entice them back at the end of the day and to ensure vendors had the best chance of success.
- Guided members with brand partnerships and sponsorship deals, where they have created over 15 successful deals.
Temporary General Manager
FIVE GUYS BURGERS AND FRIES
01.2022 - 01.2023
- Managed operations of The Canadian Guys Burgers Limited Franchise across multiple locations, providing leadership, administration, and hands-on handyman work for consistent daily operations.
- Executed typical handyman jobs with knowledge of minor electrical, plumbing, and equipment maintenance to reduce downtime and ensure store safety.
- Initiated team motivation methods that increased productivity by 70% and a 100% internal audit score.
- Created and coordinated rotation and staff scheduling methods that cut labor costs by 25% while maintaining high customer satisfaction levels.
- Completed inventory audits and analyzed profit & loss ratios, promoting cost-effective methods across the group.
- Performed HR functions such as onboarding, employee files, incident documents, and policies.
- Managed payroll processing across the company to ensure employees were paid on time and accurately, and digitized records for upper management use.
Organized and facilitated daily emails with vendors, staff, and executives, promoting the flow of communication and reducing waiting times for responses.
Shift Leader
CHARLEYS PHILLY STEAKS
01.2017 - 01.2019
- First job right after high school demonstrated leadership capabilities and was promoted to shift lead within a year, demonstrating professionalism in the workplace and creating a healthy work culture.
- Led a team of 10+ employees, ensuring efficient workflow, adherence to company standards, and high levels of customer satisfaction during shifts, resulting in a 15% increase in overall productivity.
- Oversaw inventory levels, conducted regular stock checks, and collaborated with suppliers to maintain adequate inventory, reducing waste by 20% and ensuring continuous operation without shortages.
- Provided exceptional customer service, resolved conflicts, and handled customer complaints effectively, contributing to a 10% improvement in customer feedback scores and repeat business.
Education
Associate of Arts - Law
MT. SAN JACINTO COLLEGE
Menifee, CA06-2028
Skills
- Basic Maintenance and repairs
- Plumbing repairs
- Shift scheduling
- Decision-making
- Compensation/payroll
- Personnel records maintenance
Accomplishments
- Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Saved company $20,000 in new system costs by maintaining HVAC, plumbing, and mechanical systems in top working order.
Awards
100 scores on a Steritech Audit
Technical Skills
- Basic Maintenance and repairs
- Training
- Labor Control
- Labor Cost Management
- Quality Control
- Cash Handling
- Data Analysis
- Cost Management
- Sales
- New Business Development
- Inventory Control
- Data Entry
- Strategy
- Internal Audits
- Leadership
- Leadership Development
- Strategic Planning
- Payroll
- Business Analysis
- Communication
- Customer Service
- Money Management
- Labor Management
- Customer Satisfaction
- Inventory Management
- Financial Analysis
- Auditing
- Teamwork
- Inventory Analysis
- Process Improvement
- Cost Reporting
- Customer Service Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Temporary General Manager
FIVE GUYS BURGERS AND FRIES
01.2022 - 01.2023
Executive Admin (Volunteer)
UMBRA CORP
01.2021 - Current
Shift Leader
CHARLEYS PHILLY STEAKS
01.2017 - 01.2019
Associate of Arts - Law
MT. SAN JACINTO COLLEGE
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