Luis E. Calvillo
Redlands
Summary
To obtain a position in a company that will value my skills and expertise in logistics; and will allow me to grow within the company.
Thirty-three years’ experience in logistics and customer service (internal and external) gained at UPS Proficient in presentation, interpersonal, and communication skills Ability to manage and supervise employees (over 500 employees in the largest UPS Hub on the West Coast) Ability to work in a fast pace and deadline-driven environment Ability to create new ideas pertaining to processes Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint as well as additional UPS proprietary software. Ability to time manage and prioritize tasks accordingly Assist loss prevention with investigations to protect company and customer assets
Overview
34
34
years of professional experience
Work History
Operations / Lead On Road Supervisor
United Parcel Service
San Bernardino
01.2016 - 04.2025
- Demonstrates an understanding of the Balanced Scorecard and works with others to develop and execute center operating plans that identify and secure the resources (e.g., people, equipment, etc.) necessary to achieve business objectives.
- Oversees the development and implementation of dispatch plans to maximize center efficiency and achieve desired business results.
- Works through center management team (i.e., package dispatch supervisor, FT/PT management) to manage day-to-day operations ensuring that all packages are received, processed, and delivered in a safe, timely and efficient manner.
- Monitors business activity against short- and long-term goals and makes adjustments to ensure that business objectives are achieved.
- Reviews monthly cost statements to ensure that operational expenditures (i.e., miles driven, payroll, and fuel) are in line with the planned budget.
- Analyzes information (e.g., PKG reports, daily operations reports, volume, cost/piece, etc.) to identify trends and create business improvement plans through the application of the Quality Improvement Process (QIP).
- Prioritizes short- and long-term operational tasks to maximize individual and operational performance.
- Works with others throughout the district to troubleshoot system, operational, and service inefficiencies and create new processes that result in improved performance.
- Effectively uses and promotes new technology to ensure the successful achievement of business objectives.
- Follows QIP procedures and conducts head-to-head meetings and monthly business plan reviews with center team members to identify and address center performance issues.
- Works with Package Dispatch System in the development of effective, practical dispatch plans to minimize cost/mile and maximize performance by meeting service commitments.
- Works with Human Resources to ensure the implementation and maintenance of a Comprehensive Health and Safety Plan.
- Provides the time and resources necessary to ensure that health, safety, and compliance standards are achieved.
- Monitors the updating of employee training and certifications to provide a safe, proficient work environment.
- Promotes individual and group conversations, active support of safety committees, and leading by example to raise health, safety, and compliance awareness.
- Oversees audits to ensure compliance with all UPS, local, state and federal guidelines (e.g., safety, hazardous materials, security, environmental, OSHA, etc.).
- Solicits input solicited from team members and employees to improve the work environment.
- Reviews audit reporting to comply with all UPS, local, state and federal guidelines (e.g., safety, hazardous materials, security, environment, OSHA, etc.).
- Manages resources and people processes (e.g., Quality Performance Review [QPR], Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
- Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
- Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
- Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
- Coaches others and provides on-going feedback and support to improve performance.
- Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.
- Makes salary recommendations to reward employee performance.
MDST Trainer
United Parcel Service
Anaheim
04.2018 - 01.2019
On Road Supervisor
United Parcel Service
San Bernardino
02.2005 - 01.2016
- Works with service providers to maximize day-to-day proficiency and ensure packages are delivered in a safe, timely, and professional manner.
- Completes administrative tasks (i.e., performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the Service Providers.
- Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
- Completes required audits during on-job supervision rides to ensure adherence to UPS policies and procedures.
- Utilizes technology (Orion, PAS, Telematics, etc.) to identify opportunities for performance improvement and risk mitigation.
- Determines employees’ training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
- Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results.
- Works with others (e.g., service providers, preload supervisors/managers) to troubleshoot service inefficiencies and modify plans and/or behaviors to improve performance.
- Reviews and analyzes work processes and work schedule information (e.g., exception reports, volume delivered/hour, miles driven, car set up, hours worked, accidents, etc.) to identify opportunities to reduce costs and improve performance.
- Administers the disciplinary process and involves upper management and/or the union steward to address performance issues with employees.
- Engages in peak rental locations/facilities contracts to control costs.
- Communicates and presents operational objectives, changes, and updates to ensure a well-informed and focused workgroup.
- Provides communication and training to employees to share updates on new services and procedural changes.
- Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
- Develops and maintains working relationships with local union officials to promote positive labor relations.
Package Car Driver
United Parcel Service
05.1999 - 02.2005
Air Driver / Cover driver
United Parcel Service
01.1994 - 05.1999
Skilled Package Handler Load/unload/ Car Parker/ Air Driver
United Parcel Service
09.1991 - 05.1994
Education
Criminal Justice -
Citrus College
01.1993
High School Diploma -
Azusa High
01.1991
courses and Certificates -
UPS University
Skills
- Operational planning
- Dispatch management
- Cost analysis
- Performance monitoring
- Quality improvement
- Safety compliance
- Employee training
- Team leadership
- Process optimization
- Data analysis
- Regulatory compliance
- Effective communication
- Problem solving
- Conflict resolution
- Scheduling coordination
- Cost reduction
- Safety management
- Strong team building skills
- Workforce management
- Procedure implementation
- Environmental management
- Operational efficiency
- Transportation management
- Capacity planning
- Motivational attitude
- People management proficiency
- Acknowledgment of customer needs
- Facility management
- Logistics management
- Production planning
- Warehouse management
- Incident reporting
- Production
- Customer relations
- Employee development
- Employee engagement
- Warehouse operations
- Task delegation
- Logistics expertise
- Root-cause analysis
- Compliance management
- Operations management
- Logistics coordination
Timeline
MDST Trainer
United Parcel Service
04.2018 - 01.2019
Operations / Lead On Road Supervisor
United Parcel Service
01.2016 - 04.2025
On Road Supervisor
United Parcel Service
02.2005 - 01.2016
Package Car Driver
United Parcel Service
05.1999 - 02.2005
Air Driver / Cover driver
United Parcel Service
01.1994 - 05.1999
Skilled Package Handler Load/unload/ Car Parker/ Air Driver
United Parcel Service
09.1991 - 05.1994
Criminal Justice -
Citrus College
High School Diploma -
Azusa High
courses and Certificates -
UPS University