Summary
Overview
Work History
Education
Skills
Certification
Student Exchange Program
Personal Information
Timeline
Generic
LUIS DIAZ

LUIS DIAZ

Industrial Engineer
EL CENTRO

Summary

Systems engineering professional with a strong background in leading cross-functional teams and delivering robust solutions. Adept at managing complex projects, optimizing processes, and ensuring seamless integration of systems. Known for fostering collaboration, adapting to changing requirements, and driving impactful results. Skilled in systems design, project management, and stakeholder communication; experienced with overseeing large-scale systems engineering projects and ensuring seamless operations. Utilizes in-depth knowledge of systems integration and process optimization to drive efficiency with a track record of fostering team collaboration and delivering high-quality engineering solutions.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Systems Engineering Manager

Autobody Shop Centinela
Mexicali
05.2023 - Current
  • Improved system efficiency by streamlining processes and implementing automation tools .
  • Implemented risk mitigation strategies, identifying potential issues before they impacted project timelines or budgets.
  • Reduced development time with the implementation of Agile methodologies, allowing for faster product releases.
  • Managed cross-functional teams for successful project completion within deadlines and budget constraints.
  • Deployed new servers, and worked with 10 member team to provide secure network access.

Medical Scribe

American Eye Associates
El Centro, Ca.
01.2023 - 04.2025
  • Documented detailed histories, physical exams, lab results, diagnostic imaging studies, treatments, medications, and other relevant information in the EHR system accurately and efficiently.
  • Accompanied medical provider during patient interviews and physical examinations to update patient charts with new findings.
  • Demonstrated strong time management skills while working on multiple tasks simultaneously in a busy environment.
  • Used MDI Software to input information into computerized patient record system.

Customer Loyalty Representative

Advance Call Center Technologies
San Luis, AZ
04.2022 - 01.2023
  • Served as a point of contact between clients and upper management when necessary.
  • Provided exceptional customer service to ensure client satisfaction and loyalty.
  • Cultivated relationships with key stakeholders in order to increase brand loyalty.
  • Created reports on customer loyalty trends and provided recommendations to management team.
  • Developed strategies to improve customer retention rates.
  • Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
  • Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.

Operations Manager

Ecosan
Mexicali
05.2016 - 05.2022
  • Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
  • Managed the daily operations of multiple departments to maximize efficiency.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Education

Engineering - Industrial

CETYS
Mexicali, B.C. Mexico
08.2016 - 06.2020

Certification in Business Administration - Business Administration

Australian Pacific College
Sydney, NSW. Australia
09.2015 - 03.2016

Skills

  • Workflow Improvements

  • Data Entry Efficiency

  • Critical Thinking Abilities

  • Problem Solving Competence

  • Multitasking Capabilities

Certification

Certificate in Digital Designing with Solidworks

Student Exchange Program

-Australian Pacific College (2015-2016)

-Universidad Mayor Santiago, Chile (2017-2018)

-Silicon Valley, San Francisco (2017)

Personal Information

Citizenship: US Citizen

Timeline

Systems Engineering Manager

Autobody Shop Centinela
05.2023 - Current

Medical Scribe

American Eye Associates
01.2023 - 04.2025

Customer Loyalty Representative

Advance Call Center Technologies
04.2022 - 01.2023

Engineering - Industrial

CETYS
08.2016 - 06.2020

Operations Manager

Ecosan
05.2016 - 05.2022

Certification in Business Administration - Business Administration

Australian Pacific College
09.2015 - 03.2016
LUIS DIAZIndustrial Engineer