LUIS DIAZ
Industrial Engineer
EL CENTRO
Summary
Systems engineering professional with a strong background in leading cross-functional teams and delivering robust solutions. Adept at managing complex projects, optimizing processes, and ensuring seamless integration of systems. Known for fostering collaboration, adapting to changing requirements, and driving impactful results. Skilled in systems design, project management, and stakeholder communication; experienced with overseeing large-scale systems engineering projects and ensuring seamless operations. Utilizes in-depth knowledge of systems integration and process optimization to drive efficiency with a track record of fostering team collaboration and delivering high-quality engineering solutions.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Systems Engineering Manager
Autobody Shop Centinela
Mexicali
05.2023 - Current
- Improved system efficiency by streamlining processes and implementing automation tools .
- Implemented risk mitigation strategies, identifying potential issues before they impacted project timelines or budgets.
- Reduced development time with the implementation of Agile methodologies, allowing for faster product releases.
- Managed cross-functional teams for successful project completion within deadlines and budget constraints.
- Deployed new servers, and worked with 10 member team to provide secure network access.
Medical Scribe
American Eye Associates
El Centro, Ca.
01.2023 - 04.2025
- Documented detailed histories, physical exams, lab results, diagnostic imaging studies, treatments, medications, and other relevant information in the EHR system accurately and efficiently.
- Accompanied medical provider during patient interviews and physical examinations to update patient charts with new findings.
- Demonstrated strong time management skills while working on multiple tasks simultaneously in a busy environment.
- Used MDI Software to input information into computerized patient record system.
Customer Loyalty Representative
Advance Call Center Technologies
San Luis, AZ
04.2022 - 01.2023
- Served as a point of contact between clients and upper management when necessary.
- Provided exceptional customer service to ensure client satisfaction and loyalty.
- Cultivated relationships with key stakeholders in order to increase brand loyalty.
- Created reports on customer loyalty trends and provided recommendations to management team.
- Developed strategies to improve customer retention rates.
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
Operations Manager
Ecosan
Mexicali
05.2016 - 05.2022
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Engineering - Industrial
CETYS
Mexicali, B.C. Mexico 08.2016 - 06.2020
Certification in Business Administration - Business Administration
Australian Pacific College
Sydney, NSW. Australia 09.2015 - 03.2016
Skills
- Workflow Improvements
- Data Entry Efficiency
- Critical Thinking Abilities
- Problem Solving Competence
- Multitasking Capabilities
Certification
Certificate in Digital Designing with Solidworks
Student Exchange Program
-Australian Pacific College (2015-2016)
-Universidad Mayor Santiago, Chile (2017-2018)
-Silicon Valley, San Francisco (2017)
Personal Information
Citizenship: US Citizen
Timeline
Systems Engineering Manager
Autobody Shop Centinela
05.2023 - Current
Medical Scribe
American Eye Associates
01.2023 - 04.2025
Customer Loyalty Representative
Advance Call Center Technologies
04.2022 - 01.2023
Engineering - Industrial
CETYS
08.2016 - 06.2020
Operations Manager
Ecosan
05.2016 - 05.2022
Certification in Business Administration - Business Administration
Australian Pacific College
09.2015 - 03.2016
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