Luis Diaz
Burnaby,British Columbia
Summary
Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs.
Overview
13
13
years of professional experience
Work History
Uber Eats Deliver
Uber Eats
07.2023 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Ensured timely deliveries by carefully planning routes to avoid traffic congestion and construction zones.
Agile Project Manager ( Engineering Manager)
NTT Data
07.2022 - 07.2023
- Streamlined communication between departments for better collaboration and faster decision-making.
- Conducted regular retrospective meetings to review completed sprints, identifying areas for improvement in subsequent iterations.
- Ensured timely delivery of software releases by closely monitoring project progress and proactively addressing any bottlenecks or obstacles.
- Increased project efficiency by implementing Agile methodologies and coordinating cross-functional teams.
- Collaborated with product owners to define clear user stories, acceptance criteria, and sprint goals for more efficient development cycles.
- Planned, designed, and scheduled phases for large projects.
Engineering Agile Project Manager
Diferents Employers It Industry
06.2017 - 07.2022
- Delivered high-quality engineering projects on time and within budget through effective resource allocation and prioritization.
- Collaborated with product owners to define clear user stories, acceptance criteria, and sprint goals for more efficient development cycles.
- Increased project efficiency by implementing Agile methodologies and coordinating cross-functional teams.
- Ensured timely delivery of software releases by closely monitoring project progress and proactively addressing any bottlenecks or obstacles.
- Reduced project risks with comprehensive risk assessment and mitigation strategies.
- Developed performance metrics to track progress, identify issues, and drive continuous improvement in project management processes.
- Contributed to the development of a robust project management knowledge base, sharing lessons learned and best practices with colleagues across the organization.
Business Analyst
Honda
06.2013 - 07.2017
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Customer Service
Panduit
09.2011 - 05.2013
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
- Track purchase orders and provide status to the client.
Education
Associate"s Degree - Computer Information Systems
University of Guadalajara
Guadalajara MexicoSkills
Hardworking and Responsible
Quick Learner
Customer Service
Problem-Solving
Time Management
Safe Driving
Good Driving Record
Excellent Communication
Valid Driver's License
Decision-Making
Customer Communication
Dedicated Team Player
Safe Food Handling
Relationship Building
Flexible Schedule
Vehicle Inspection
GPS mapping
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Uber Eats Deliver
Uber Eats
07.2023 - Current
Agile Project Manager ( Engineering Manager)
NTT Data
07.2022 - 07.2023
Engineering Agile Project Manager
Diferents Employers It Industry
06.2017 - 07.2022
Business Analyst
Honda
06.2013 - 07.2017
Customer Service
Panduit
09.2011 - 05.2013
Associate"s Degree - Computer Information Systems
University of Guadalajara
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