Luis Cortes
Senior Delivery Manager
Toronto,ON
Summary
Senior Technology Transformation Leader with 30+ years guiding Fortune 500 organizations through complex infrastructure modernization, including extensive experience leading cloud migration and digital transformation initiatives. Proven track record managing $200M+ in enterprise technology transformations, serving as primary technical consultant for large-scale organizational, process, and technology evolution from legacy systems to modern cloud-native operations. Expertise in removing barriers to cloud adoption, building cross-functional success plans, and driving measurable business value through strategic technology investments.
Overview
2026
2026
years of professional experience
1
1
Language
Work History
Senior Technical Program Manager - Enterprise Cloud Consulting
Red Hat
2020 - Current
- Serve as primary trusted advisor to Fortune 500 telecom enterprises implementing $100M+ cloud transformation initiatives, partnering with customers to develop comprehensive success plans with defined objectives, stakeholders, milestones, and success metrics
- Guide customers through complete organizational transformation from legacy on-premise operations to cloud-native business models, including successful deployment of virtualized 5G infrastructure achieving first production milestone
- Partner with customer-facing account teams, product organizations, and engineering groups to develop integrated technical and business plans that accelerate cloud consumption and achieve customer business goals
- Lead enterprises through people, process, and technology transformation challenges, working directly with IT and business executives to staff, train, and align organizations for successful cloud adoption
- Build and maintain relationships with C-level stakeholders across multiple geographies, understanding customer business objectives and developing strategic roadmaps aligned with organizational goals
Senior Manager, Enterprise Customer Success
Anonymized Telco Vendor
01.2015 - 01.2020
- Customer-facing executive responsible for $100M+ nationwide digital transformation program (2M subscribers), guiding enterprise through comprehensive modernization from legacy infrastructure to next-generation cloud-enabled platform with measurable ROI improvement
- Managed $30M+ annual customer relationship portfolio, partnering with enterprise stakeholders to define success criteria and build joint plans addressing organizational objectives, risk mitigation, and business value realization
- Primary technical advisor for mission-critical customer initiatives including large-scale migrations, system upgrades, and complex multi-vendor integration projects, consistently exceeding customer satisfaction benchmarks
- Collaborated with customers on technology investment decisions based on expected value and ROI analysis, resulting in expanded platform adoption and sustained account growth
Senior Enterprise Transformation Consultant
Strategic Consulting Co
01.2014 - 01.2015
- Delivered strategic consulting services to Fortune 500 Cable, Mobile, and Media enterprises, providing expert guidance on complex business and technology transformation initiatives with focus on organizational change management
- Served as domain expert for network integration planning during major Fortune 500 media merger, collaborating with channel partners and systems integrators to design comprehensive technical and business integration strategies
- Directed 30+ person cross-functional teams across multiple organizations, establishing priorities and ensuring strategic deliverables aligned with enterprise business objectives
- Contract Assignment
Technical Pre-sales Architect & Enterprise Consultant
Motorola (a Google company)
01.2012 - 01.2013
- Partnered with customer development teams and major account organizations to architect next-generation cloud-based video content delivery solutions for Tier-1 North American service providers
- Developed comprehensive infrastructure solution proposals translating complex enterprise requirements into actionable business and technical implementation strategies
- Worked across sales teams, customer support, product management, and engineering organizations to identify and resolve technical barriers affecting customer satisfaction and platform adoption success
Senior Director, Enterprise Platform Deployment
Startup, LLC
01.2009 - 01.2012
- Led technical delivery of interactive television platform across United States market, managing complex multi-vendor ecosystem and ensuring successful customer deployments for national service provider network
- Developed and executed enterprise deployment strategies involving multiple Tier-1 communication service providers and content partners, establishing technical standards and integration frameworks
- Built strategic relationships with enterprise partner stakeholders across geographically dispersed organizations, defining deployment methodologies ensuring customer success
Education
MBA - Finance & Entrepreneurial Management
University of Pennsylvania, Wharton School
Philadelphia, PABachelor of Science - Civil Engineering, Management Science/Operations Research Option
University of Waterloo
Waterloo, ONSkills
Enterprise Cloud Transformation: Cloud Migration Strategy & Execution, Digital Transformation Leadership, Legacy-to-Cloud Architecture Modernization, Multi-Cloud Platform Integration, Enterprise Change Management
Customer Success & Advisory Services: Trusted Advisor to C-Level Executives, Customer Success Planning & Metrics, Stakeholder Relationship Management, Business Value Realization & ROI Analysis, Cross-Functional Team Coordination
Technical Expertise: AWS, IBM Cloud, Google Cloud Fundamentals, Cloud-Native Application Development, 5G/Network Virtualization & Modernization, Red Hat OpenShift, Kubernetes, DevOps, Data Center Migration & Hybrid Strategies
Business Impact & Results: $200M Enterprise Transformation Portfolio, 2M End Users Impacted by Solutions, Consistent Customer Satisfaction >95%, Multi-Geography Implementation Success, 15 Years Direct Customer-Facing Experience
Conceptual thinking
ADDITIONAL QUALIFICATIONS
- Customer Engagement: Available for up to 50% travel for on-site customer success activities
- Security Clearance: Canadian Citizen - No visa requirements for North American enterprise operations
- Global Market Experience: 15+ years U.S. market operations, 15+ years Canadian enterprise customers
- Industry Expertise: Telecommunications, Cloud Computing, Network Infrastructure, Digital Media
- Technical Certifications: IBM AI Fundamentals, AWS Cloud, Google Cloud Fundamentals, Red Hat OpenShift
Timeline
Senior Manager, Enterprise Customer Success
Anonymized Telco Vendor
01.2015 - 01.2020
Senior Enterprise Transformation Consultant
Strategic Consulting Co
01.2014 - 01.2015
Technical Pre-sales Architect & Enterprise Consultant
Motorola (a Google company)
01.2012 - 01.2013
Senior Director, Enterprise Platform Deployment
Startup, LLC
01.2009 - 01.2012
Senior Technical Program Manager - Enterprise Cloud Consulting
Red Hat
2020 - Current
MBA - Finance & Entrepreneurial Management
University of Pennsylvania, Wharton School
Bachelor of Science - Civil Engineering, Management Science/Operations Research Option
University of Waterloo