LUIS CERVANTES

Nursing student with hands-on clinical experience in long-term care, post-acute rehabilitation, and memory care. Over 10 years of experience in customer service and operations, demonstrating strong communication, documentation, and safety awareness skills. Committed to delivering high-quality patient care and supporting nursing staff in a healthcare setting. Aiming to advance toward a long-term goal of becoming a CRNA.

Activities of Daily Living, Infection Control & Standard Precautions, Mobility Assistance, Fall prevention, Vitals Monitoring, Resident Dignity & compassionate care, Clear and professional communication with residents, families, and nursing staff, Experience supporting large teams across fast-paced environments, Strong de-escalation and customer service abilities, Accurate reporting and documentation, Charting, record review, data entry, Scheduling, task prioritization, and workflow coordination, Detail-oriented and dependable with strong time management

Supply Chain / Operations Specialist / Account Coordinator / Sr. Quality Assurance Manager, The Morning Star Packing Co. | Target.com | Convergys, 01/01/15, 12/31/24, Managed high-volume workflows with accuracy, attention to detail, and strong documentation practices., Collaborated with cross-functional teams to resolve complex issues quickly and professionally., Led process improvements, safety compliance checks, and performance audits-skills directly applicable to healthcare operations and patient safety., Maintained reliability, accountability, and calm decision-making in fast-paced environments., Strengthened communication and service skills by managing 200+ client accounts., Handled escalations, complex problem-solving, and detailed record keeping., Demonstrated empathy, patience, and professionalism-qualities essential in-patient care., Trained and coached over 100 team members, supporting learning and development across the department., Resolved high-priority customer issues with professionalism, emotional intelligence, and compassion., Evaluated performance metrics and documentation accuracy., Conducted quality reviews, documentation audits, coaching, and compliance assessments., Ensured accuracy, clear communication, and adherence to standards-transferable to healthcare documentation.