Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

LUIS CAMPLIN

Toronto,Ontario

Summary

Hello, my name is Luis, a customer service and hospitality professional with 20 years of experience working with people in fast paced environments. My background includes restaurants, retail, hospitality and the performing arts. Throughout my career, I’ve worked with all kinds of people and learned the importance of communication, teamwork, consistency and making sure customers and guests feel welcomed and taken care of. I’m comfortable handling busy environments, working with the public, handling transactions and solving problems while staying positive and professional. I also have experience in leadership and coordinating activities with large groups of people. These experiences have helped me become adaptable, organized and confident working as part of a team. I’m currently exploring opportunities in airline and airport services, customer service and remote sales/telemarketing, as well as behind the scenes production roles in television and film. I’m also interested in volunteer and entry-level opportunities that allow me to gain experience in these industries. I’m reliable, personable, adaptable and always willing to learn. I enjoy working with people and bringing positive energy to the environment I’m part of.

Overview

1
1
Certification
19
19
years of professional experience

Work History

Bartender

Hair Of the Dog Neighbourhood Pub
Toronto, ON
01.2024 - 08.2026
  • Deliver attentive, personable customer service while efficiently managing multiple guest orders.
  • Craft cocktails, beer, wine, and other beverages to meet customer preferences and enhance dining experience.
  • Operate POS systems, process payments, and maintain accurate cash handling.
  • Restock supplies and monitor inventory to ensure seamless operation during opening and closing duties.

Server

Trattoria Mercatto
Toronto, ON
01.2015 - 01.2025
  • Deliver high-quality customer service in a fast-paced restaurant environment.
  • Resolved guest concerns with professionalism and warmth, fostering repeat business and enhancing customer satisfaction.
  • Collaborated with servers, kitchen staff, management, and team members to ensure smooth operations during busy shifts.
  • Coordinated remote communication with staff during pandemic operations to maintain operational continuity.

Server Shift Leader

Cibo Wine Bar
Toronto, ON
01.2016 - 01.2019
  • Monitored staff to ensure excellent customer service, enhancing brand reputation and supporting employee retention efforts.
  • Built a loyal clientele by fostering strong relationships with customers. utilizing my interpersonal skills by providing exceptional service.
  • Observed and trained new employees in multiple locations throughout the company and reported to upper management for feedback.

Dancer/ Guest Experience Facilitator

Royal Caribbean Cruise Lines
Miami, FL
01.2008 - 01.2014
  • Delivered safety briefings to international guests with clarity and composure.
  • Addressed guest concerns and facilitated effective communication through translation services.
  • Built rapport with guests through personalized hospitality and multilingual interactions.
  • Performed in large-scale live productions while serving as a Muster station leader.

Education

Commercial Dance Studies

George Brown College
Toronto, ON
01-2007

High School Diploma -

Abbey Park High School
Oakville, ON
01-2005

Skills

  • Customer Service & Guest Relations Conflict Resolution & De-escalation Bilingual Communication (English/Spanish) Active Listening & Empathy Emergency Response & Safety Remote Communication & Client Support Team Collaboration & Operations Scheduling, Booking & Coordination Presentation & Public Speaking Adaptability in High-Volume Environments
  • Cocktail mixing
  • Mixology techniques
  • Cash handling
  • POS operation

Personal Information

Title: Customer Service. Hospitality. Actor.

Certification

Smart Serve Certified- Ontario, High School Diploma- Ontario

Timeline

Bartender

Hair Of the Dog Neighbourhood Pub
01.2024 - 08.2026

Server Shift Leader

Cibo Wine Bar
01.2016 - 01.2019

Server

Trattoria Mercatto
01.2015 - 01.2025

Dancer/ Guest Experience Facilitator

Royal Caribbean Cruise Lines
01.2008 - 01.2014

Commercial Dance Studies

George Brown College

High School Diploma -

Abbey Park High School
LUIS CAMPLIN