LUIS CABRERA
San Jose
Summary
Results-driven Account Manager with proven success in managing client relationships, driving revenue growth, and implementing strategic initiatives. Strong skillset includes problem-solving, negotiation, and communication. In previous roles, made significant impact by improving processes for increased efficiency and customer satisfaction. Demonstrated ability to lead teams towards common goals while maintaining focus on bottom line results.
Overview
17
17
years of professional experience
Work History
Account Manager
SWA Services Group
Santa Clara
01.2021 - Current
- As the Account Manager I am in charge of overseeing our cleaning employees in multiple sites across the Bay Area
- Coordinate schedules for our employees, as well as an outline of tasks that need to be completed in a certain allocated time
- Payroll duties to ensure our employees are compensated in a timely manner
- Business devolpment, whether that be in existing accounts or bringingnin new business
- Weekly meetings with clients to go over any improvments or changes needed as we see fit
- Weekly inspections to ensure our job is being executed to the standard we hold ourselves to
Operations Manager
The Bay Club
Cupertino
01.2014 - 01.2021
- Day to day operations of the entire building
- Scheduling for staff to ensure coverage for either our reception desk or cleaning staff
- Payroll duties to ensure compensation was being met on time for all of my employees
- Member rention as well as handling individual member complaint cases
- Sales experience, bringing in new members and worked on existing memberships to try and upgrade
Cashier
Aqui Cal-Mex Restaurant
Cupertino
01.2013 - 01.2014
- As a cashier I would be in charge of taking down the correct order for customers as well as having knowledge of the menu items and every ingredient that was in the dishes
- As a closing cashier we would need to remove all condiments from the bar section and store properly in the back, clean the space, empty all drink dispenser nozzles and ensure no food is left out behind the cash register and all tills are closed out and ready for the next morning
Stock Associate
Pottery Barn
Palo Alto
01.2011 - 01.2013
- As a stock associate we were in charge of maintaining a clean and organized stock room to ensure any items being sold form the floor were easy to find and quick to deliver to the customer once purchased
- I also handled returns, receiving new shipments each week and delivering purchased items to homes
Cashier
Target
Cupertino
01.2008 - 01.2011
- As a cashier at Target it was my job to have fast checkout times while also maintaining a great attitude with the customer to ensure that their last encounter before leaving the store was a good one
- Maintaining our till at an even amount was also important to ensure no theft or foul play was happening, and this would be checked 2-3 times throughout an 8 hour shift
- During downtime I would be assigned to helping out customer service and handling things that needed to go back on shelves, returns and exchanges
- I eventually was trained in different departments of the store as well which served me to be better at my job to be able to speak to different aspects of the business at the time
Education
Some College -
Foothill Community College
Los Altos, CA01.2015
Skills
- Spanish speaker(Fluent)
- Intermediate Excel experience
- Intermediate Word experience
- Customer Service
- Sales
- Management
- HR
- Payroll
- Scheduling
- Problem Solving
- Leadership
Timeline
Account Manager
SWA Services Group
01.2021 - Current
Operations Manager
The Bay Club
01.2014 - 01.2021
Cashier
Aqui Cal-Mex Restaurant
01.2013 - 01.2014
Stock Associate
Pottery Barn
01.2011 - 01.2013
Cashier
Target
01.2008 - 01.2011
Some College -
Foothill Community College