Luis Benavides
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs an empathic, mindful approach to avoid potential conflicts caused by a lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Interpreter
Bilingual
09.2023 - 12.2023
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Streamlined business negotiations by offering precise interpretation services for international partners.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
Customer Support
Teleperformance Perú
04.2022 - 06.2023
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times..
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assistant Accountant
AIS LAB
08.2021 - 01.2022
- Improved financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Reduced invoice processing time with efficient data entry and verification of accounts payable transactions.
- Contributed to the annual budgeting process by providing accurate forecasts and analysis of expenses.
Head of Digital Marketing
Lounge Del Brujo
03.2020 - 09.2020
- Increased brand awareness by implementing innovative digital marketing strategies.
- Improved lead generation with targeted pay-per-click advertising campaigns.
- Utilized search engine optimization best practices to increase website visibility and rankings.
- Established a robust social media presence, fostering a strong community of engaged followers.
- Managed cross-functional teams to execute integrated digital marketing campaigns.
- Developed and executed data-driven content marketing programs, driving organic traffic growth.
Hotel Receptionist
Waykap
09.2019 - 01.2020
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Health Insurance Sales Agent
Queipos
01.2019 - 08.2019
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Increased sales by identifying client needs and recommending suitable health insurance products.
- Developed strong relationships with clients through excellent communication and personalized service.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Sales Promoter
Claro
06.2016 - 11.2016
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Developed rapport with customers, resulting in repeat business and loyalty to the brand.
Interpreter
APEC
05.2016 - 05.2016
- Enhanced communication by accurately interpreting and conveying messages between speakers of different languages.
- Improved client satisfaction by providing timely and accurate translations during business meetings and conferences.
- Fostered cultural understanding by offering insights into customs, idioms, and expressions unique to each language.
Sales Promoter
Arismendi S.A.C.
11.2014 - 08.2015
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
Customer Support
T&T
12.2013 - 07.2014
Education
Business Administration
Universidad Católica San Pablo
Arequipa, PeruDiploma - Instagram Ads And Campaign Optimization Course
Platzi
Online Course09.2020
Diploma - Google Ads Professional Course
Platzi
Online Course 08.2020
Diploma - Facebook Ads Course
Platzi
Online Course08.2020
Diploma - Copywriting For Digital Platforms
Platzi
Online Course07.2020
Diploma - Mobile App Development
Universidad Complutense Madrid
Madrid04.2020
Diploma - Digital Marketing Fundamentals
The Open University
England04.2020
Diploma - Digital Marketing Fundamentals
The Open University
England04.2020
High School Diploma -
Colegio Privado Champagnat
Peru12.2012
Skills
- Records Management
- Graphics Design
- Client Support
- Interpersonal Communication
- English & Spanish Fluency
- Customer Service
- Emotional Intelligence
- Adaptability and Flexibility
- Simultaneous Interpretation
- Sight Translation
- Microsoft Office
- Document Creation
Languages
English
Professional Working
Spanish
Native or Bilingual
Certification
- Certified Interpreter, Bilingual - 4 months
- Certified Customer Service Agent, Teleperformance - 1 year
Timeline
Interpreter
Bilingual
09.2023 - 12.2023
Customer Support
Teleperformance Perú
04.2022 - 06.2023
Assistant Accountant
AIS LAB
08.2021 - 01.2022
Head of Digital Marketing
Lounge Del Brujo
03.2020 - 09.2020
Hotel Receptionist
Waykap
09.2019 - 01.2020
Health Insurance Sales Agent
Queipos
01.2019 - 08.2019
Sales Promoter
Claro
06.2016 - 11.2016
Interpreter
APEC
05.2016 - 05.2016
Sales Promoter
Arismendi S.A.C.
11.2014 - 08.2015
Customer Support
T&T
12.2013 - 07.2014
Business Administration
Universidad Católica San Pablo
Diploma - Instagram Ads And Campaign Optimization Course
Platzi
Diploma - Google Ads Professional Course
Platzi
Diploma - Facebook Ads Course
Platzi
Diploma - Copywriting For Digital Platforms
Platzi
Diploma - Mobile App Development
Universidad Complutense Madrid
Diploma - Digital Marketing Fundamentals
The Open University
Diploma - Digital Marketing Fundamentals
The Open University
High School Diploma -
Colegio Privado Champagnat
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