Luis Ayala
Burbank
Summary
Versatile and highly dependable professional with extensive experience in security, administrative operations, and project management. Proven expertise in providing security for high-profile individuals and luxury residential environments, including access control, surveillance monitoring, incident response, and risk assessment. Skilled in managing projects, supervising teams, coordinating construction activities, and ensuring compliance with safety and building regulations. Adept in administrative and operational support, including mailroom management, document handling, IT assistance, and client services. Known for strong situational awareness, discretion, professionalism, and the ability to remain calm and effective in high-pressure situations while delivering exceptional service to clients, residents, and team members.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification
Work History
Post Guard
Golden West Security Inc.
Santa Monica
08.2023 - Current
- I am a security professional with experience working in a luxury condominium environment serving high-net-worth individuals and public figures. My responsibilities include access control, surveillance monitoring, threat awareness, and rapid response to incidents, all while maintaining strict confidentiality and discretion. I operate with a proactive security mindset, assessing risks, identifying vulnerabilities, and ensuring a safe and controlled environment for residents and their guests. Known for my calm demeanor, situational awareness, and professional presence, I provide a protective yet unobtrusive level of security aligned with executive protection standards. I am committed to maintaining the highest level of professionalism, preparedness, and client-focused service in high-profile settings.
Security Ambassador
Block by Block
West Hollywood
10.2022 - 08.2023
- Maintain a safe, positive, and professional environment in full compliance with applicable laws, regulations, and site-specific policies. Conduct high-visibility patrols throughout assigned zones to deter unwanted activity and promote public safety through a consistent uniformed presence. Proactively monitor for suspicious behavior or criminal activity and communicate effectively with local authorities using established reporting protocols. Address quality-of-life concerns with professionalism and tact, ensuring compliance while maintaining respectful interactions with the public. Prepare detailed Incident Reports, Property Condition Reports, and comprehensive daily activity logs to accurately document shift operations and security-related events.
Project Manager
Concord Ventures
Los Angeles
01.2022 - 06.2022
- Planned, scheduled, and coordinated construction project activities to ensure deadlines and project milestones were met. Supervised construction crews and related trades, overseeing craft work such as painting and plumbing to maintain quality standards. Obtained all required permits and licenses to ensure compliance with local regulations and project requirements. Inspected ongoing work to verify adherence to building codes, safety standards, and other regulations. Ordered and managed materials and supplies needed to complete projects efficiently and within budget. Collaborated with supervisors, property owners, and contractors to resolve construction issues, address concerns, and improve work procedures to keep projects on track.
Private Secretary
Allied Consulting and Security Services
Los Angeles
09.2021 - 02.2022
- Responsible for patrolling facilities and serve as a general security presence and visible deterrent to crime and rule infractions. Report all incidents and medical emergencies to law enforcement. Patrol industrial and commercial premises to prevent and detect signs of intrusions and ensure the security doors, windows, and gates are all closed and locked. Prevent store losses using awareness, attention to detail and integrity. Verify personal credentials, print visitor passes and badges. Assist with special weekend events by patrolling the premises and assure that safety guidelines are followed by attending
Office Services Specialist
Ricoh USA
Los Angeles
02.2021 - 12.2021
- Responsible for distribution of incoming and outgoing interoffice mail and regular mail. Perform various mail center activities such as sorting, metering, folding, inserting, delivery, and pickup. Monitor paperwork flow to make sure that timelines are met. Process all outgoing USPS, FedEx, and UPS. Locate, compile, and distribute requested files and documentation. Assist partners with any other request. Provide assistance to the IT Department when requested. Act as onsite supervisor in the absence of supervisor.
Office Services Specialist
Epiq
Los Angeles
05.2018 - 02.2021
- Assisted with coverage of 10 different law firms as a floater. Responsibilities consisted of covering in Records, Reception or IT. Records tasks consisted of the following: creating, labeling, and shelving legal case files. Maintain daily productivity logs to monitor department activities and workload. Locating, compiling, and distributing requested files and documents. Processing inactive and closed files for preparation of transfer to off-site storage. Correcting and updating electronic training files. Receptionist tasks consisted of the following: provide top-level service to all visitors, ensuring they were informed of meeting times, provide refreshments during wait time. Manage calls through Cisco. Answer incoming telephone calls, take down messages, answer questions or transfer calls. Assisted IT with installing of new hardware for the firm, locating network access points, transferring IT equipment to specific areas. Assist attorneys with software issues. Overall responsibilities were to assist in any area of the firm where assistance was requested.
Education
Computer Science
Los Angeles Valley College
Van Nuys, CA 12.2025 - 03.2026
West Adams High
Los Angeles, CaliforniaSkills
- Project management
- Effective communication
- Risk assessment
- Client relations
- Project Scheduling & Planning
- Project Documentation
- Crew Coordination
- Costumer Service & Resident Relations
- Surveillance Monitoring & Threat Detection
- Situational Awareness & Conflict De-escalation
- Mailroom Operations
- Shipping & Carrier Processing
- Document & File Management
- Workflow Coordination & Time Management
- Computer software
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- BSIS Guard Card
Timeline
Computer Science
Los Angeles Valley College
12.2025 - 03.2026
Post Guard
Golden West Security Inc.
08.2023 - Current
Security Ambassador
Block by Block
10.2022 - 08.2023
Project Manager
Concord Ventures
01.2022 - 06.2022
Private Secretary
Allied Consulting and Security Services
09.2021 - 02.2022
Office Services Specialist
Ricoh USA
02.2021 - 12.2021
Office Services Specialist
Epiq
05.2018 - 02.2021
West Adams High