LUIS ARINAGA
Santa Ana
Summary
Certified Business Analyst and Project Management Professional with expertise in Salesforce CRM, stakeholder engagement, and process optimization. Skilled in Agile methodologies, business requirements gathering, and CRM-driven project delivery. Focused on leveraging technology and business insights to drive operational efficiency and strategic growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Counseling Technician – Student Equity and Achievement
Coastline College
08.2023 - Current
- Implemented and optimized Slate CRM to streamline appointment scheduling, data tracking, and student communications.
- Gathered stakeholder feedback to enhance drop-in counseling services, increasing counselor utilization and service access.
- Managed and maintained the Counseling Department website to ensure up-to-date information.
- Supported high-need student populations (Hope Scholars) with proactive case management through Canvas and CRM systems.
- Counseling Department
Business Analyst Intern (Student Services)
Coastline College
03.2024 - 06.2024
- Conducted needs assessments and stakeholder outreach for Foster Youth and incarcerated students.
- Streamlined communication workflows to improve engagement for graduation and academic support initiatives.
- Assisted in intake data reporting and EOPS program application processing.
- Extended Opportunity Programs & Services (EOPS)
Student Services Assistant
Coastline College
04.2017 - 08.2023
- Led onboarding initiatives for the Coastline College Promise Program, supporting first-time students with enrollment and counseling services.
- Supervised a team of six hourly/student workers, enhancing service efficiency and customer support.
- Managed high-volume communications, addressing over 3,000 inquiries monthly.
- Admissions & Records
Education
Master of Business Administration (MBA) - Business Analytics Focus
University of Illinois Urbana-Champaign — Gies College of Business
05.2027
Bachelor of Arts -
University of California, Santa Barbara
06.2015
Skills
- Salesforce CRM
- Project Management Tools
- Agile/Scrum Methodologies
- Process Mapping
- User Acceptance Testing
- Microsoft Office Suite
- Canvas LMS
Certification
- Salesforce Certified Business Analyst
- Google Project Management Professional Certificate
- Professional Scrum Master I (PSM I)
- Certified Associate in Project Management (CAPM), In Progress
Timeline
Business Analyst Intern (Student Services)
Coastline College
03.2024 - 06.2024
Counseling Technician – Student Equity and Achievement
Coastline College
08.2023 - Current
Student Services Assistant
Coastline College
04.2017 - 08.2023
Bachelor of Arts -
University of California, Santa Barbara
Master of Business Administration (MBA) - Business Analytics Focus
University of Illinois Urbana-Champaign — Gies College of Business
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