Luis Anzoategui
Moreno Valley
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 15 years of management performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Area Manager of Inbound
Hillman Group
12.2021 - 03.2023
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Implemented procedures to reduce detention cost from 1.2 M. to 40K. in a year.
- SOP development
- Daily 5S
- KATA training
Building Manager
ACT Fulfillment
10.2013 - 04.2021
- Inspected grounds and facilities to identify necessary repairs.
- Planned and scheduled general maintenance, major repairs and remodeling projects.
- Managed operations, maintenance and improvement of properties.
- Overseeing 125 employees under a 351 sq. bldg.
- Reviewed P&L with executive staff
- Planned future improvement strategies with engineering consultant and upper management team
- Interviewed candidates for management positions
- Worked with upper management to make critical business decisions
Customer Service Manager
ACT Fulfillment
10.2005 - 03.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Hired, trained and managed office staff
- Worked with warehouse manager to plan projects/distribution needs
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA02.1993
Skills
- Talent Review
- Performance Monitoring and Evaluation
- Revenue Target Achievement
- Customer Relationship Management
- A reliable and professional leader with the ability to communicate effectively
- Bilingual - English/Spanish
- Motivate with respect and lead by example
- Staff Management
Certification
Impact Certified
Forklift Certification
Languages
Spanish
Professional Working
Timeline
Area Manager of Inbound
Hillman Group
12.2021 - 03.2023
Building Manager
ACT Fulfillment
10.2013 - 04.2021
Customer Service Manager
ACT Fulfillment
10.2005 - 03.2013
High School Diploma -
Los Altos High School
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