Luis Alvarado
Tulare,CA
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Manager
Elite Corporate Wellness
01.2021 - 02.2025
- In 2021, I was brought on as the IT Support Technician at Elite Corporate Wellness, and within a year, I earned a promotion to IT Manager
- I was responsible for managing the IT systems across 15 clinics and our corporate site, taking care of everything from hardware and software to networking and troubleshooting
- I made sure everything ran smoothly, keeping downtime to a minimum and making things more efficient for both the staff and patients
- I also led several IT projects, including system upgrades, improving our network, and enhancing security
- On top of that, I helped train staff on new tech and software to keep everything running seamlessly
- Managed and maintained the VoIP system for seamless communication across all locations
- Oversaw the setup and configuration of network infrastructure and firewalls to ensure secure and efficient operations
- Served as the primary point of contact for ISP management and coordination
- Handled the setup and configuration of laptops, PCs, and tablets for staff use
- Installed, configured, and maintained printers and scanners to ensure smooth workflow
- Managed hardwiring setups to ensure reliable connectivity across all sites
- Provided troubleshooting support for various hardware, software, and network-related issues
- Performed hardware repairs and replacements to maintain optimal system functionality
- Set up building security systems, including video surveillance, to ensure site safety
- Led staff training sessions on new technologies, software, and IT processes
- Onboarded new employees, providing them with necessary IT training and access
- Spearheaded the setup of IT systems for new sites to ensure smooth transitions
- Managed and maintained Azure Active Directory for user management and access control
On-Site IT
US Cold Storage
01.2010 - 12.2021
- In 2010, upper management wanted me to dedicate my full attention to being on-site IT full time
- During this time, my responsibilities ranged from basic IT support to overseeing projects
- I have experience in various computer programs and hardware such as: Adobe, Outlook, GroupWise, VoIP, Microsoft Office, and WMS (Warehouse Management System)
- Provide client and desktop support at our facilities
- Configuring devices and applications to better fit our clients and operations
- Purchasing new technology and software applications to make our system process more efficient
Warehouseman
US Cold Storage
01.2008 - 12.2021
- In 2008 I was brought on board to United States Cold Storage
- My job started off simple and later evolved with more time and skill
- When I first started, my job was simply to load and unload shipments of products that our clients distributed, however, because of my background with IT, I was able to open up new opportunities at US Cold Storage
- I am the only on-site IT technician in the western region for US Cold Storage
- Traveled to many facilities
- I was tasked with a capital project that involved installing surveillance cameras at our facilities
- Warehouse Supervisor
- Safety Coordinator
Office Clerk / On Site IT
US Cold Storage
01.2009 - 12.2010
- In 2009 I was promoted to Office Clerk and On Site IT
- This position took me out of the warehouse and into the front office
- My primary duties were to check in clients and cross-reference their products through our warehouse management system
- In addition, because of my knowledge in IT, I was tasked in providing client IT support at our facility
- Load and unload shipments
- Check in and inspected products that came in using WMS (Warehouse Management System)
- Compiled orders for major clients such as: Costco, Foster Farms, Land O’ Lakes etc
- Work with heavy machinery
- Received employee of the month multiple occasions
- Implementations of my ideas that are currently being used
- Promoted in less than a year of employment
Education
High School Diploma -
Tulare Union High School
Tulare, CA01.2006
Skills
- Microsoft & Mac OS
- Microsoft Office
- Adobe Suite
- Email Systems
- VoIP
- Windows Active Directory
- Team player
- Public speaking
- Bilingual
- Hands on
- Fast paced worker
Certification
- Forklift certified, 01/01/08
- Supervisor Academy, 01/01/12
- Supervisor Academy, 01/01/17
Timeline
IT Manager
Elite Corporate Wellness
01.2021 - 02.2025
On-Site IT
US Cold Storage
01.2010 - 12.2021
Office Clerk / On Site IT
US Cold Storage
01.2009 - 12.2010
Warehouseman
US Cold Storage
01.2008 - 12.2021
- Forklift certified, 01/01/08
- Supervisor Academy, 01/01/12
- Supervisor Academy, 01/01/17
High School Diploma -
Tulare Union High School
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