Luibeth Nucom
Winnipeg,MB
Summary
Dedicated Airbnb Host with over 2 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business; Who is also a versatile Mobile Sales Consultant with 5 year experience in sales and Proven history of superior customer service, salesmanship and reliability. Proven to thrive in fast-paced, deadline-oriented settings.
Overview
5
5
years of professional experience
Work History
Property Manager
Self Employed
10.2021 - Current
- Developed and implemented marketing strategies to increase occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
Airbnb Host/Rental Property Manager
Airbnb
10.2021 - 10.2023
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Planned and executed marketing activities to improve property brand and increase revenue.
Customer Solutions Expert
7xPowered
09.2021 - 10.2022
- Provided customer service and issue resolution to increase QA satisfaction levels
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Consistently met service team sales targets and call handling quotas consistently.
Mobile Sales Consultant
OSL
09.2020 - 09.2021
- Set up and activated devices to work on all Network Providers
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
Pharmacy Sales Representative
Jason's Canada Drugs
05.2020 - 09.2020
- Answered customer questions about prescribed and OTC medications
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Customer Solutions Expert
Shaw Communications
04.2019 - 04.2020
- Consistently met service team sales targets and call handling quotas consistently
- Evaluated benefits for each caller to determine service needs and address concerns
- Trained new employees on procedures and policies to maximize team performance.
Mobile Sales Consultant
Xploremobile
09.2018 - 04.2019
- Diagnosed issues with cell phone performance, technical operations, and specific applications
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
- Hit sales target every month and was the top sales representative at KIldonan Place.
Skills
- Sales management
- Customer satisfaction
- Sales promoting
- Developing technical solutions
- Sales methods and techniques
- Issue resolution
- Complex problem-solving
- Consulting with customers
- Interpersonal and written communication
- Technology knowledge
- Database Management
- Tenant Relations
- Property Management
- Compliance Monitoring
- Business Administration
Timeline
Property Manager
Self Employed
10.2021 - Current
Airbnb Host/Rental Property Manager
Airbnb
10.2021 - 10.2023
Customer Solutions Expert
7xPowered
09.2021 - 10.2022
Mobile Sales Consultant
OSL
09.2020 - 09.2021
Pharmacy Sales Representative
Jason's Canada Drugs
05.2020 - 09.2020
Customer Solutions Expert
Shaw Communications
04.2019 - 04.2020
Mobile Sales Consultant
Xploremobile
09.2018 - 04.2019
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