Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards
Timeline
Generic

Luigi Feraco

Ottawa,ON

Summary

I have excellent office skills and work wellin a team environment and on my own also have experience in finance dealing with borrowing, loans, mortgage lending commercial and residential I also have dealt with RRSP'S, RRIF'S, and first time home buyers plan. I have experience driving commercial vehicles including busses and dump trucks I also have excellent customer service and dealing with the elderly.

Overview

46
46
years of professional experience

Work History

City Bus Driver

City Of Ottawa OC TRANSPO
07.2016 - Current
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Reported vehicle traffic violations, vehicle damage, and accidents to management to comply with legal and insurance obligations.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Monitored students and other passengers during transit to encourage safe transport.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Conducted thorough pre-trip inspections of the bus for mechanical issues or potential hazards before each shift, reporting any concerns promptly for resolution.
  • Successfully navigated complex routes and schedules, adapting to changes as necessary for efficient service delivery.
  • Managed challenging situations involving unruly passengers calmly and professionally, prioritizing safety at all times.
  • Efficiently managed detours due to road construction or emergencies while still ensuring punctual arrival times for passengers.

Property Maintenance Worker

Appollo Property Management
05.2005 - 12.2008
  • Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
  • Improved property curb appeal by performing regular landscaping tasks, including mowing lawns, trimming hedges, and planting flowers.
  • Performed seasonal maintenance tasks like snow removal or gutter cleaning to keep properties safe and functional throughout the year.
  • Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
  • Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.

Financial Services Representative

TD CANADA TRUST
07.1984 - 12.2003
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Maintained updated records of all financial transactions to support traceability.
  • Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
  • Conducted regular reviews of client portfolios to ensure alignment with risk tolerance and investment objectives.
  • Assisted clients in navigating life-changing financial decisions, such as retirement planning and estate management.

General Services Maintenance Department

Ottawa Hospital Civic Campus
09.1978 - 07.1982

- Sterilizing and cleaning of Operating rooms after Surgery.


-Collecting garbage through out the Hospital.


- Cleaning Emergency rooms after patients assessments.

Education

High School Deploma -

Laurentian High School
Ottawa, ON
06.1978

Skills

  • Safe driving practices
  • Elderly and disabled assistance
  • Weather conditions adaptation
  • Defensive driving
  • Passenger assistance
  • Route navigation
  • Vehicle maintenance
  • Traffic laws
  • Emergency procedures
  • Customer service
  • Problem-solving
  • Time management
  • Safety-focused
  • Pre-trip inspections
  • Transporting students
  • Clean driving record
  • Passenger safety
  • Safety practices
  • Commercial driving
  • Inclement weather driving
  • Local traffic regulations
  • Route planning
  • Passenger interaction
  • Map reading
  • GPS navigation
  • Fare collection
  • Conflict resolution
  • First aid

Accomplishments

My accomplishment including


-Awarded three time top ten in the mortgage industry.


- Awarded 100 million dollar in mortgages club.

Languages

English
Professional Working
French
Elementary
Italian
Professional Working

Awards

Tree times top ten

100 million in mortgages


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Timeline

City Bus Driver

City Of Ottawa OC TRANSPO
07.2016 - Current

Property Maintenance Worker

Appollo Property Management
05.2005 - 12.2008

Financial Services Representative

TD CANADA TRUST
07.1984 - 12.2003

General Services Maintenance Department

Ottawa Hospital Civic Campus
09.1978 - 07.1982

High School Deploma -

Laurentian High School
Luigi Feraco