Luigi Di Pasquale

• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Launched quality assurance practices for each phase of development
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Onboarded new employees with training and new hire documentation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Defined clear targets and objectives and communicated to other team members.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
• Improved safety procedures to create safe working conditions for workers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Maintained professional, organized, and safe environment for employees and patrons.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Delivered services to customer locations within specific timeframes.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Proven ability to learn quickly and adapt to new situations.
• Gained strong leadership skills by managing projects from start to finish.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Applied effective time management techniques to meet tight deadlines.
• Controlled costs to keep business operating within budget.

• Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
• Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
• Performed routine maintenance and repairs on heavy equipment such as bulldozers and backhoes.
• Ensured customer satisfaction with timely completion of repairs, maintaining clear communication regarding progress updates and any changes in scope or costs.
• Fabricated and installed custom parts and components to meet specific equipment needs.
• Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
• Collaborated with team of technicians to complete projects and meet deadlines.
• Selected hand tools, power tools and precision measuring instruments according to task requirements.
• Stayed current with industry advancements and best practices by attending relevant workshops, training sessions, and conferences as needed.
• Reduced downtime of essential equipment through timely diagnosis and repair of mechanical issues, ensuring smooth operations at all times.
• Established a reputation for exceptional problem-solving skills, acting as a go-to resource for colleagues encountering complex mechanical issues in the field.
• Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
• Diagnosed faults or malfunctions to determine required repairs, using engine diagnostic equipment.
• Performed welding, soldering and brazing to repair damaged components on mobile heavy equipment.
• Provided comprehensive training to new hires on company policies and procedures as well as safe operation and maintenance practices for heavy-duty machinery.
• Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
• Demonstrated adaptability when working on various types of heavy-duty machinery including construction equipment, tru among others.
• Worked flexible hours across night, weekend, and holiday shifts.
• Self-motivated, with a strong sense of personal responsibility.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Paid attention to detail while completing assignments.
• Developed strong organizational and communication skills through coursework and volunteer activities, while managing multiple projects.
• Organized and detail-oriented with a strong work ethic.

My start in the automotive industry as an automotive technician started once completed my high school and specialized training in the automotive field. This has led me to several opportunities throughout the years, such as being a shop owner /operator, dealership work, and eventually leading me into the heavy truck/construction equipment industry, further expanding my knowledge and experience in the filed.