Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luella Van Steinburg

Penticton,BC

Summary

Dynamic and results-driven professional with extensive customer service experience at Hallmark Gold Crown. Proven ability to enhance customer engagement and resolve issues effectively. Skilled in cash handling and maintaining a clean environment, demonstrating a strong work ethic and teamwork to deliver exceptional service in fast-paced settings.

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Hallmark Gold Crown
09.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Housekeeper

Ramada Hotel & Suits
02.2023 - 08.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Attended to guests needs to ensure there comfortability was top priority

Server

Southwood Regency Retirement Resort
03.2021 - 12.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to specific customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Penticton Secondary School
Penticton, BC
06-2024

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Customer engagement
  • Store opening and closing
  • Strong work ethic
  • Housekeeping
  • Hospitality service expertise
  • Guest engagement

Languages

English
Native or Bilingual

Timeline

Retail Sales Associate

Hallmark Gold Crown
09.2024 - Current

Housekeeper

Ramada Hotel & Suits
02.2023 - 08.2023

Server

Southwood Regency Retirement Resort
03.2021 - 12.2021

High School Diploma -

Penticton Secondary School

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Luella Van Steinburg