Luella Dyck
Tilbury
Summary
Detail-oriented Service Representative with extensive experience in data processing, broker management software, customer relations, and business correspondence. Adept at providing exceptional support and ensuring seamless departmental operations. Demonstrates strong adaptability and attention to detail, with an amicable approach to client interactions. Committed to delivering first-rate service and facilitating efficient processes through superior organizational skills and a proactive mindset.
Overview
7
7
years of professional experience
Work History
Volunteer - Celebrate Recovery Leadership Team
South Point Community Church
2023.02 - Current
- Collaborated effectively in a team, providing support and guidance with a strong sense of personal responsibility. Showed respect, friendliness, and a willingness to assist, embracing diversity and individual needs. Supported program participants by setting and achieving personal goals, facilitating meetings and open share sessions, and maintaining a high degree of confidentiality.
Account Assistant
Ives Insurance Ltd
2021.08 - Current
- Efficiently managed office tasks, including paperwork and data entry, while assisting coworkers during peak times. Ensured data confidentiality and accuracy by cross-checking information and adhering to guidelines. Updated customer records, processed policies and claims, and managed cash transactions. Handled insurance carrier communications, collected premiums, and prepared bank deposits, maintaining accuracy and compliance with industry protocols.
Volunteer
South Point Community Church
2017.04 - Current
- Designing monthly newsletter, creating visually appealing layouts that complement written content.
Resident Service Assistant
Hudson Manor
2021.01 - 2021.07
- Maintained a safe environment and followed infection control procedures. Enhanced patient comfort by assisting with daily living activities, including bathing, grooming, dressing, and oral hygiene care. Managed challenging behaviors of dementia and Alzheimer’s patients with appropriate interventions. Engaged patients in socialization and ensured timely medication adherence while keeping the healthcare supervisor informed of patient behaviors.
Education
Registered Insurance Broker of Canada License - General Insurance And Risk Management
Insurance Brokers Assoc. Of Ontario
11.2021
Esthetician Certificate - Esthetics And Nail Care Technology
Marvel Beauty School
Windsor, ON09.1998
High School Diploma -
Leamington District Secondary School
Leamington, ON06.1997
Skills
- Broker Management Software Proficiency
- Data Entry
- Attention to Detail
- Payment Processing
- Organization
- Teamwork and Collaboration
- Critical Thinking, Problem solving
- Business Correspondence
- Effective Communication
- Client Education
- Interpersonal Skills
- Professionalism
- Multitasking and Task Prioritization
- Adaptability and Flexibility
- Self Motivation
- HIPAA Compliance
Languages
English
Full Professional
Low German
Limited Working
Timeline
Volunteer - Celebrate Recovery Leadership Team
South Point Community Church
2023.02 - Current
Account Assistant
Ives Insurance Ltd
2021.08 - Current
Resident Service Assistant
Hudson Manor
2021.01 - 2021.07
Volunteer
South Point Community Church
2017.04 - Current
Registered Insurance Broker of Canada License - General Insurance And Risk Management
Insurance Brokers Assoc. Of Ontario
Esthetician Certificate - Esthetics And Nail Care Technology
Marvel Beauty School
High School Diploma -
Leamington District Secondary School
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