Ludovic Lafond
Montreal
Summary
Over 3 years' experience in consulting, particularly in software integration (CRM) and digital transformation. My training and experience, combined with my certifications, makes me a self-employed and versatile person.
Experienced in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Accelerator Leader
Levio
06.2022 - Current
- Lead digital transformation projects from A to Z in collaboration with customers and internal experts.
- Depending on the project, participate in project management, requirements analysis, solution design, task delegation, configuration of certain solution elements, managing the development team, quality assurance and solution adoption.
- Manage project budgets, resources, scope and timeline to ensure optimal value creation.
- Evolve my technical and human skills to become an influencer with customers and internal teams, with the aim of leading them towards best practices.
- Led cross-functional teams to achieve company-wide goals, fostering collaboration and innovation.
- Negotiated contracts with vendors and partners, securing favorable terms that aligned with business requirements.
- Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
- Create training programs and trained employees on Salesforce capabilities.
- Maintained team flexibility and embraced change to adapt to the Agile Methodology framework.
- Assisted with new hire processing and existing training programs.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
Digital Transformation Business Analyst
GLM. Conseil
11.2021 - 03.2022
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Lead workshops and interviews where we gathered information relating to business strategies, models and challenges but also educate on benefits and risks associated with digital transformation.
- Analyzed information gathered from interviews, workshops and surveys which increased various aspects of business (S&OP Process, Value Chain, Root Cause Analysis, Business Strategies, No Value Added Sources)
Associate Technical Application Specialist
Tecsys
02.2021 - 12.2021
- Enhanced user experience by streamlining software applications and addressing customer needs.
- Developed customized solutions for clients, resulting in increased satisfaction.
- Resolved complex technical issues by performing thorough diagnostics and implementing effective solutions.
- Optimized system functionality by conducting routine maintenance tasks, including software updates and bug fixes.
- Assisted in the development of product documentation, creating easy-to-follow user guides and manuals.
Education
Bachelor of Commerce - Business Technology Management
Concordia University
Montreal, QC12.2022
Certificate - Communication
Université Du Québec À Montréal (UQAM)
Montreal, QC06.2018
Skills
- Microsoft 365 & Google Suite
- Salesforce, JIRA, Confluence & Lucidchart
- SQL
- Agile Methodology
- Process Improvement & Continuous Improvements
- Interpersonal Skills & Emotional Intelligence
- Excellent Communication & Active Listening
- Project Management & Strategic Planning
- Training and Mentoring
- Analytical Thinking & Problem-Solving
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Certified Service Cloud Consultant, Salesforce - 01/2024
- Certified Scrum Master, Scrum Alliance - 03/2023
- Certified Business Analyst, Salesforce - 01/2023
- Certified Administrator, Salesforce - 08/2022
Timeline
Digital Accelerator Leader
Levio
06.2022 - Current
Digital Transformation Business Analyst
GLM. Conseil
11.2021 - 03.2022
Associate Technical Application Specialist
Tecsys
02.2021 - 12.2021
Bachelor of Commerce - Business Technology Management
Concordia University
Certificate - Communication
Université Du Québec À Montréal (UQAM)
- Certified Service Cloud Consultant, Salesforce - 01/2024
- Certified Scrum Master, Scrum Alliance - 03/2023
- Certified Business Analyst, Salesforce - 01/2023
- Certified Administrator, Salesforce - 08/2022
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