Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUDJIE SISCAR-ROS

Banff,Canada

Summary

A hospitality professional prepared for leadership roles in housekeeping management. Proven track record of enhancing guest satisfaction and operational efficiency. Reliable team collaborator with focus on achieving results and adapting to changing requirements. Skilled in staff training, inventory management, and quality control.

Overview

20
20
years of professional experience

Work History

Executive Housekeeper

Hotel Canoe & Suites
02.2023 - 04.2025
  • Played a key leadership in the pre-opening phase of a new hotel, including setting-up all housekeeping operations from the ground up.
  • Hired, trained, and supervised a full housekeeping staff: Supervisors, Houseman and Room attendants.
  • Developed and implemented standard operating procedures, cleaning schedules and inventory systems to ensure operational efficiency.
  • Coordinated closely with other departments, the General manager and suppliers to ensure the hotel was fully operational and guest ready by opening day.
  • Contributed to successful hotel launch by achieving guest satisfaction in terms of cleanliness and guest services offered by the hotel.
  • Managed staff according to our employees handbook, handle administrative tasks, inspected rooms and public spaces for cleanliness and orderliness.
  • Reported and addressed maintenance issue.
  • Maintain inventory and supplies of the housekeeping department.
  • Ensured that lost and found property were handled well.
  • Addressed guest special requests (high chair, shower chair crib and guests issue as well.
  • Followed the core philosophy of the company


Executive Housekeeper

Hidden Ridge Resort
03.2010 - 05.2021
  • Maintained excellent relationship with housekeeping staff and communicated effectively with front desk employees to achieve timely execution of cleaning duties.
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Addressed maintenance issues proactively by coordinating with the maintenance department to ensure prompt solution.
  • Collaborated with hotel management to address guest concerns and improving overall guest experience.
  • Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel's pristine appearance at all times.
  • Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
  • Established productive relationships with suppliers to ensure timely delivery of quality products and services.
  • Motivated housekeeping staff with several incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs.
  • Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.

Housekeeping Executive Assistant

The Fox Hotel & Suites
04.2007 - 03.2010

Housekeeping Supervisor, Housekeeping Room Attendant

Banff Ptarmigan Inn
05.2005 - 04.2007

Education

Bachelor of Science in Tourism - Major in Travel Management

AQUINAS UNIVERSITY
Legazpi City, Philippines

Skills

  • Effective team leadership
  • Organizing skills
  • Budget oversight
  • Effective communication skills and problem solving
  • Ability to meet tight deadlines
  • Employee recruitment and retention
  • Dayforce proficiency or payroll
  • Maestro system
  • Proficient in Microsoft Word & Excel
  • Ordering, purchasing and inventory management
  • Strategic task assignment and decision making
  • Health and safety regulations
  • Staff scheduling, training and development
  • Detail-oriented
  • Commitment to professional standards
  • Guest service and support

Languages

English
Filipino

Timeline

Executive Housekeeper

Hotel Canoe & Suites
02.2023 - 04.2025

Executive Housekeeper

Hidden Ridge Resort
03.2010 - 05.2021

Housekeeping Executive Assistant

The Fox Hotel & Suites
04.2007 - 03.2010

Housekeeping Supervisor, Housekeeping Room Attendant

Banff Ptarmigan Inn
05.2005 - 04.2007

Bachelor of Science in Tourism - Major in Travel Management

AQUINAS UNIVERSITY
LUDJIE SISCAR-ROS