Summary
Overview
Work History
Education
Skills
Timeline
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Ludiishan Santiago

Scarborough,Canada

Summary

Aspires to secure a role within a prestigious corporation, thriving in challenging settings while enhancing operational expertise to elevate customer satisfaction and corporate reputation. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Small Business Representative

Scotiabank
04.2023 - Current
  • Built and maintained strong relationships with small business clients, delivering tailored financial solutions aligned with their business goals.
  • Provided expert advice on Scotiabank’s small business products, including loans, lines of credit, business accounts, credit cards, and merchant services.
  • Identified cross-sell opportunities and referred clients to other lines of business such as commercial banking, wealth management, and insurance.
  • Collaborated with branch staff and Small Business Advisors to ensure smooth delivery of banking services and high customer satisfaction.
  • Consistently met or exceeded monthly sales and client acquisition targets.
  • Supported credit application processes by gathering financial information and preparing preliminary assessments for underwriters.
  • Conducted financial reviews with clients to help optimize their cash flow, reduce risk, and support their business growth.
  • Maintained detailed records of client interactions using CRM tools, ensuring data accuracy and follow-ups.

Logistics/ Inventory Controller/Order entry Specialist

Omnify
12.2020 - 01.2023
  • Assists in ensuring optimal inventory coverage at all times as well as purchasing inventory.
  • Worked with a set team demonstrating floor leadership.
  • Working with the receiving end of logistics, such as contacting vendors and dispatching for optimal delivery times.
  • Reading and correcting CAD files to ensure the Client has the best options
  • Honed and perfected skills in blueprint reading and AutoCAD.
  • Entering and Checking Orders to ensure the client would receive the product on time.
  • Managing millstone to ensure there are no delays
  • Maintained and updated designs for 4-5 projects a week.

Lumber Associate/ Millwork Specialist/ ProDesk Associate

Home Depot
01.2018 - 01.2022
  • Enhanced customer relations by maintaining a consistent helpful and friendly connection
  • Secured profitability by diligently assisting contractors with Blueprints, Estimates and designing custom Decks, roofs, kitchens and basement
  • Working with Agency’s to ensure customer gets the best service and price
  • Working with and managing a set team to ensure projects are completed in a timely manner
  • Maintaining a Constant relation with vendors and contractors and Reps to ensure projects proceed accordingly

Education

Construction Engineering Technician -

George Brown
Toronto, ON
04-2019

High School Diploma -

Senator O’Conner
Toronto, ON
06-2013

Skills

  • Conflict resolution
  • Task prioritization
  • CRM management
  • Sales Improvement
  • Operational Improvement
  • Basic Surveys
  • Blueprint Layouts
  • Inventory management
  • Interpersonal Skills
  • Team Leadership
  • Management Operating Systems
  • Revit
  • AutoCAD
  • Microsoft Project

Timeline

Small Business Representative

Scotiabank
04.2023 - Current

Logistics/ Inventory Controller/Order entry Specialist

Omnify
12.2020 - 01.2023

Lumber Associate/ Millwork Specialist/ ProDesk Associate

Home Depot
01.2018 - 01.2022

Construction Engineering Technician -

George Brown

High School Diploma -

Senator O’Conner

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Ludiishan Santiago