Summary
Overview
Work History
Education
Skills
Work Preference
COOKING
Timeline
2a
Lucy MURERWA KAYINAMURA

Lucy MURERWA KAYINAMURA

Store Manager
Montreal,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Workout and reading My workout and reading journey started after a specific period of my life. But all of that was triggered by the need of change in my life. After gaining extra weight I realized that the only way to overcome that is to take care of myself and as an energetic person who always need to be in movement the best way was to workout.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

Kivu Noir, Caferwa, Rwanda
02.2020 - 02.2024
  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Ensure high levels of customers satisfaction through excellent customer service and complete store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards.

Call Center Representative

Airtel Rwanda
Rwanda
03.2018 - 02.2020
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, and research every issue.
  • Offer assistance to clients who may be having issues and pass them on to the correct departments, as needed

Education

Bachelor of Business Administration - Accounting and Finance

Kampala International University
Kampala-Uganda
08.2015 - 11.2018

CERTIFICATE - PSW PROGRAM ( Personal Support Work ) And LAW90 ( Medication Administration )

DIVINE ROCK ACADEMY
8990 Av.de L'esplanade,Montreal,QC
03.2024 - 05.2024

CERTIFICATE - QUICBOOKS

ASA Kuranga
Kicukiro - Rwanda
02.2023 - 03.2023

CERTIFICATE - HACCP RS 184 : 2017

ACT BUSINESS SOLUTIONS
Kicukiro- Rwanda
05.2019 - 06.2019

CERTIFICATE - ISO 19011:2018 Auditing Management Systems

ACT BUSINESS SOLUTIONS
Kicukiro- Rwanda
09.2021 - 10.2021

Skills

● Proven successful experience as a retail Store Manager

● Powerful leading skills and business orientation

● Customer management skills

● Strong organizational skills

● Product Recommendations

● Good communication and interpersonal skills

● Time Management

● Written and Verbal Communication

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsCompany CultureFlexible work hoursCareer advancement

COOKING

Started helping my mum cooking at a very young age and it made me love cooking and hosting people since it is my source of happiness.

Timeline

CERTIFICATE - PSW PROGRAM ( Personal Support Work ) And LAW90 ( Medication Administration )

DIVINE ROCK ACADEMY
03.2024 - 05.2024

CERTIFICATE - QUICBOOKS

ASA Kuranga
02.2023 - 03.2023

CERTIFICATE - ISO 19011:2018 Auditing Management Systems

ACT BUSINESS SOLUTIONS
09.2021 - 10.2021

Store Manager

Kivu Noir, Caferwa, Rwanda
02.2020 - 02.2024

CERTIFICATE - HACCP RS 184 : 2017

ACT BUSINESS SOLUTIONS
05.2019 - 06.2019

Call Center Representative

Airtel Rwanda
03.2018 - 02.2020

Bachelor of Business Administration - Accounting and Finance

Kampala International University
08.2015 - 11.2018

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Lucy MURERWA KAYINAMURAStore Manager