Lucy Zhou

• Manage Canadian wholesale and retail accounts, ensuring timely fulfillment of orders and smooth logistics coordination.
• Consistently meet and exceed monthly and annual sales KPIs by establishing strong relationships with key clients.
• Oversee accounts receivable and follow up on late payments to support healthy cash flow.
• Collaborate with team members to streamline operations and contribute ideas for new product development.

• Managed the owner’s complex schedule and delivered comprehensive support, including booking meetings, arranging travels, and handling errands.
• Coordinated events such as trade shows, competitions, and staff functions, ensuring seamless logistics, clear communication, and successful execution.
• Supported operations by efficiently preparing and obtaining business permits and licenses, proactively identifying requirements to fully comply with regulations.
• Maintained strict confidentiality with sensitive documents and ensured accurate filing, organization, and distribution as needed.

• Delivered exceptional customer service and analyzed feedback to recommend improvements in product offerings.
• Assisted in inventory management, ensuring product availability and organization on sales floor.

• Provided high-level administrative support to the EVP and directors, managing schedules, correspondence, documentation, and facilitating clear cross-functional communication.

• Assisted with corporate and partner events and conferences, managing logistics, vendor coordination, and on-site support to deliver well-organized, professional experiences.

• Managed procurement of marketing materials by sourcing vendors, evaluating options, coordinating orders, and maintaining inventory for sales and promotional needs.

• Liaised with different teams to design and implement a company-wide employee recognition program, enhancing engagement and workplace culture.

• Supported General Manager in operations, projects and administrative tasks.
• Translated materials and facilitated communication between internal teams and business partners
• Prepared comprehensive reports on business performance metrics for executive review.

• Prepared agendas, maintained calendars, coordinated meetings and travel arrangements.
• Managed workflow and tracked delegated tasks to keep projects on schedule.
• Processed and organized project documentation in both physical and digital formats.
• Maintained office supply and equipment inventory to support daily operations.