Lucy Vitale
Etobicoke,ON
Summary
A seasoned Sales Professional with 25+ years of Sales, Pre-Sales, and Account Management experience. Built strong, trusting connections with customers, partners and peers resulting in meeting and exceeding sales goals. Proven track record of driving increased revenue and elevating a company's profile within targeted markets. Consistently recognized for sales performance successes and excellence in customer service.
Overview
13
13
years of professional experience
Work History
Sales Coordinator
Arctiq Inc.
08.2022 - Current
- Manage customer experience by responding to all quote, bid and order requests through multiple methods of communication.
- Register customer deals and/or bid pricing with Vendors to ensure best price is provided.
- Create best practices document for Inside Sales Team to improve efficiency and customer satisfaction.
- Keep track of and proactively quote Vendor support and subscription renewals.
- Attend Vendor training and seminars as required.
- Responsible for resolving various customer issues in a timely fashion i.e. shipping delays, custom issues, returns.
Account Manager
TD Synnex
04.2011 - 07.2022
- Built and strengthened the existing account base, as well as, onboarded new accounts with a high success rate.
- Identified upsell opportunities which resulted in growth of several accounts.
- Assisted in negotiating customer contracts to guarantee great value for money.
- Liaised with marketing, purchasing, credit and sales specialists to enhance client satisfaction.
- Acted as Team Leader and regarded as an escalation point.
- Built strong relationships and teamed with key Vendors to work on accounts together ensuring greater customer satisfaction.
- Assisted customers with large roll out projects ensuring project delivery timelines were met.
- Attended Vendor training as required.
Education
York University
Toronto, ONSkills
- Active listener
- Negotiation
- Time management
- Communication
- Customer retention
- Revenue growth
- Problem solving
- Passionate about winning
Timeline
Sales Coordinator
Arctiq Inc.
08.2022 - Current
Account Manager
TD Synnex
04.2011 - 07.2022
York University
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