Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Roy

Bridgewater,NS

Summary

Dynamic leader with extensive experience at KFC, excelling in budget management and team development. Proven track record in driving sales growth and enhancing customer satisfaction through effective coaching and conflict resolution. Skilled in performance evaluation, fostering a collaborative environment that empowers teams to achieve ambitious goals.

Overview

26
26
years of professional experience

Work History

Senior Area Coach

KFC
, NS/NB
08.2015 - Current
  • Provide ongoing feedback and coaching.
  • Communicate goals and budget to the team, and follow up.
  • Work with the team to resolve customer complaints, and win back customers.
  • Work with area coaching, with bench building.
  • Follow budgets and help other Area Coaches stay within budget for food costs and labor.
  • Sales building.
  • Visit stores with other Area Coaches to ensure stores are following procedures to ensure consistent brand standards across all stores.
  • Plan and lead team meetings to review business results and communicate ongoing goals.
  • Implement training programs for new employees.
  • Assisted with recruiting efforts by screening resumes, interviewing candidates, and making hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement

Owner/Operator Lucy's Locker

Owner
Bridgewater, NS
06.2013 - 09.2016
  • Marketing a New Clothing Store.
  • Building a Budget.
  • Designing the business model.
  • Programming POS.
  • Hiring, scheduling.
  • Building supplier relationships.
  • Ordering new merchandise to keep quantities well stocked.
  • Delegated work to staff, setting priorities and goals.

Area Manager

OPCO Foods/Greco
, NS
10.2009 - 05.2012
  • Rebuilding the Brand.
  • Building budgets and training the team to understand budgets.
  • Building sales and profit.
  • Rebuilding the bench.
  • Local Marketing.
  • Planning new promotions.
  • Testing a new product and helping to develop new systems.

Store Manager

Wendy's
Bridgewater, NS
11.1998 - 10.2008

Education

High School Diploma -

Liverpool Regional High School
Liverpool
06-1995

Skills

  • Budget management
  • Team leadership
  • Sales strategy
  • Employee training and development
  • Customer service
  • Performance evaluation and tracking
  • Brand management and development
  • Inventory control
  • Communication skills
  • Conflict resolution
  • Data analysis
  • Cost control
  • Task delegation and prioritization
  • Motivational techniques
  • Decision-making
  • Team collaboration

Timeline

Senior Area Coach

KFC
08.2015 - Current

Owner/Operator Lucy's Locker

Owner
06.2013 - 09.2016

Area Manager

OPCO Foods/Greco
10.2009 - 05.2012

Store Manager

Wendy's
11.1998 - 10.2008

High School Diploma -

Liverpool Regional High School

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Lucy Roy