Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Lucy Mugeenyi

Toronto,ON

Summary

Compassionate Case Worker Assistant known for highly productive and efficient task completion. Possess specialized skills in client assessment, resource coordination, and case documentation. Excel in communication, empathy, and problem-solving, ensuring effective support and advocacy for clients in need.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Worker Assistant

the Amara girls initiative
Toronto, Ontario
06.2024 - Current
  • Facilitated group therapy sessions by assisting case workers in developing discussion topics and providing resources to participants.
  • Participated in weekly team meetings with supervisors, case workers to review open cases, discuss strategies for improved outcomes.
  • Provided supportive counseling services during one-on-one sessions with clients dealing with personal issues or mental health concerns.
  • Supported emergency placements of children into foster homes when needed, ensuring that all legal requirements were met prior to placement.
  • Collaborated with outside agencies on behalf of clients who may have additional needs not being met within the organization.
  • Provided crisis intervention services to families in need of immediate assistance.
  • Researched available resources that could be utilized by clients seeking assistance.

Client Service Officer- Volunteer

Stella’s Place-
Toronto, Ontario
04.2024 - Current
  • Assisted in training new Client Service Officers on policies and procedures.
  • Created detailed reports for client records and data analysis.
  • Maintained a positive relationship with clients through regular contact and follow-up calls.
  • Coordinated with other departments to resolve customer complaints in a timely manner.
  • Compiled data from various sources into concise reports for management review.
  • Gathered information from clients to assess needs and provide solutions.
  • Ensured compliance with applicable laws, regulations and industry standards.

Senior Community Development Officer

War Child Canada - Uganda
Arua Uganda, Westnile
02.2017 - 03.2024
  • Organized and facilitated public forums to solicit input from citizens on proposed projects.
  • Assisted in developing long-term strategies for revitalizing neighborhoods.
  • Coordinated activities between multiple agencies involved in community initiatives.
  • Developed training materials for staff members responsible for implementing projects.
  • Engaged youth through after school programs designed to promote positive social behaviors.
  • Facilitated workshops focused on leadership development, conflict resolution and problem solving skills.
  • Collected feedback from participants in order to evaluate effectiveness of existing programs.

Education

Bachelor of Arts - Community Based Development

2011- 2014: Bachelors of Community Based Developme
Uganda
10-2014

High School Diploma -

2005- 2007: Diploma of Social Work, Nsamizi Traini
Uganda
11-2005

Skills

  • Referrals
  • Intervention planning
  • Compassionate care
  • Active learning
  • Confidentiality practices
  • Ethical practice
  • Case documentation
  • Client interaction
  • Collaborative approach
  • Professional boundaries
  • Client assessment
  • Self-awareness
  • Service coordination
  • Motivational interviewing
  • Client engagement
  • Resilience building
  • Highly effective communication
  • Client advocacy
  • Assessment skills
  • Interpersonal and written communication
  • Case information confidentiality
  • Family engagement
  • Conflict mediation
  • Records management

Languages

English
Professional

Certification

§ Food handler certification, by Canadian Institute of Food Safety, November 2024

§ First Aid and CPR level by Red Cross, September, 2024

§ WHMIS AixSafety, May 2024

§ Shelter standards by Toronto Hostels Training Centre,May 2024

§ Leadership development course from Wedu, October-December 2023

§ Education in Emergency (EiE) by War Child Canada, December 2021

§ Adolescent kit and life skills Trainer of Trainers training by UNICEF, May-July 2021

Upshift Trainer of Trainers training by UNICEF and ILO, October 2021

Timeline

Case Worker Assistant

the Amara girls initiative
06.2024 - Current

Client Service Officer- Volunteer

Stella’s Place-
04.2024 - Current

Senior Community Development Officer

War Child Canada - Uganda
02.2017 - 03.2024

Bachelor of Arts - Community Based Development

2011- 2014: Bachelors of Community Based Developme

High School Diploma -

2005- 2007: Diploma of Social Work, Nsamizi Traini

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Lucy Mugeenyi