Lucy Mendoza
North Hollywood
Overview
32
32
years of professional experience
1
1
Certification
Work History
Surgical Services/ Transporter
Sharp Outpatient James Brown Pavilion
San Diego, CA
03.2025 - 10.2025
- Take specimens to the lab, organize 12 OR rooms with gurneys and carts for techs to have after surgery. Customer service to patients who had eye surgery transported to PACU
Certified Nurse Assistant
AYA Health Care Registry
La Jolla, CA
10.2018 - 04.2023
- Thorton, Jacobs, Sulpizio and Hillcrest
- Hillcrest: 11E, W, 2-SICU, 5 Burn Special Care, 5W, 6E, 7W Senior Behavioral Health, 8W, 9W, 9E, 9MICU. ED
- Jacobs JM: 5H, 3F Neuro
- Sulpizio SC 3B PCU, 4A PCU
- Thorton: ED, EDIP, 3W Med Surgical, 5H Palliative
- Contract with UCSD Hillcrest & La Jolla
Health Care Partner/C.N.A
Sharp Grossmont Hospital
La Mesa, CA
05.2020 - 04.2025
- Collaborates with the interprofessional team in the delivery of quality patient/resident care under the direction of a licensed nurse. Delivers care with consideration to populations served including age specific needs/care. Contributes to overall unit functions.
- Functions as the coordinator of communication for the unit and assumes primary responsibility for medical record management. Facilitates patient data management through transcription, order entry, and documentation. Supports best use of resources in management of equipment, supplies, and other department resources.
Health Care Partner/C.N.A
Sharp Grossmont Hospital
La Mesa, CA
08.2024 - 03.2025
- Under supervision, performs at least one higher level competency from the following: - EKG - Surgery preps - Lift Team/Mobilization - Integrative Therapy - OB Tech - Mother/baby dyad care - Orthopedic Tech - Other specialized skill such as surgical support/arterial lines/sterilization processes
- Essential Functions
- Clinical Competency
- Under supervision, performs at least one higher-level competency from the following:
- EKG
- Lift Team/Mobilization
- Integrative Therapy
- Mother/baby dyad care
- Orthopedic Tech
- Other specialized skill such as surgical support/arterial lines/sterilization processes
- Teamwork and Communication
- Greets and welcomes a variety of customers by telephone and in-person.
- Obtains information from visitors/callers, directs as appropriate or takes complete and accurate messages. Acts on requests for customer assistance.
- Uses scripts as appropriate including answering phones, transferring calls and service recovery.
- Answers call lights within four (4) rings or calls into patient rooms to validate requests.
- Answers phone within four (4) rings and transfers calls as indicated. Responds to all inquiries with a timeliness that promotes customer satisfaction.
- Coordinates with physicians and department team members via paging system or phones.
- Assists in directing others during crisis intervention (codes, disasters, etc.).
- Communicates effectively with all levels of staff and uses chain of command per unit guidelines.
- Prioritizes workload in accordance with patient’s needs and staffing patterns, as appropriate.
- Validates understanding of new patient needs or changes in assignment.
- Communicates with other staff to develop a plan for best use of resources.
- Asks for assistance to get workload completed.
- Reports to the license nurse or supervisor when unable to respond to a number of current demands.
- Seeks feedback from co-workers about strategy to complete work more efficiently.
- Completes and signs appropriate documents accurately and timely.
- Admissions, Discharge and Transfer Responsibilities
- Ensures complete room set up for new admission (bedpan, urine container, tissue paper, basin, fresh water, etc.).
- Meets and greets new patients/residents and family members on admission to the unit.
- Orients patient/resident and family to the facility/room. Inventories and documents patient’s personal belongings on inventory sheet upon admission and updates as needed.
- Accounts for patient’s belongings during transfer and discharge process.
- Transfers/transports patients to activities, therapies and other departments on time and in a safe manner.
- Removes all patient’s equipment and supplies upon discharge.
- Patient Care Activities
- Completes and signs appropriate documents accurately and timely.
- Provides patient care within the scope of responsibilities.
- Provides and documents daily care of patients per unit standards.
- In monitored units, follow telemetry process and collaborates with central telemetry for initiating/discontinuing monitoring.
- Communicates or questions requests outside of scope of practice to licensed nurses.
- Identifies and communicates new resident/patient care issues/concerns.
- Communicates changes in patients'/residents' condition.
- Takes rapid action in life threatening situations and immediately notifies the licensed nurse.
- Communicates plans to transfer patients/residents to other departments or discharge to home.
- Safety
- Complies with universal precautions and hospital infection control policies.
- Uses proper body mechanics and safe patient mobilization equipment to ensure patient’s safety and avoid personal injury.
- Follows safety procedures required for equipment use.
- Reports observed hazards and unsafe practices.
- Reports personal injury within two hours after the incident happened, and completes the ART and state claim forms.
- Identifies and communicates patients who are at risk for injury to self and others.
- Complies with hospital policy in management of patients in restraints.
- Labels/stores, ensures safety of patient belongings (hearing aids, glasses, dentures).
- Participate in auditing and safety monitoring programs per unit standards.
- Medical Record/Information Management
- Obtains chart inserts for admissions and maintains charts, ensuring additional forms are available and placed in charts.
- Obtains previous charts from medical records.
- Dismantles charts to return to Medical Records, including old charts.
- Requests medical records, films, or other medical information from other facilities as needed.
- Files interdisciplinary and diagnostic printouts in chart per standards.
- Dates, times, and initials all entries.
- Assists team members in locating patient data information.
- Collects and prepares patient data necessary to support inter-facility transfers.
- Accurately updates electronic information systems (i.e., tracking shell, Stafflink, NaviCare Hill-Rom systems)
- Ensures timely teletracking updates/requests.
- Enters accurate disposition of patients requiring admission, transfer, or discharge per unit time guidelines.
- Coordinates scheduling of tests and retrieving results to support patient progress.
- Retrieves diagnostic study, lab results, and other relevant patient information supportive of patient assessment.
- Prepares/stocks downtime packets.
- Equipment and Supplies
- Obtains, discontinues, stores and cleans equipment according to policy/procedure and manufacturer guidelines.
- Enters work order to facilitate repair of equipment, reports urgent or unresolved equipment malfunction to lead/manager or the appropriate department (Biomed, Supply Chain Services, etc.).
- Manages and operates equipment safely.
- Ensures integrity/sterility of supplies.
- Checks and restocks bedside units/exam rooms after each patient and prn.
- Restocks supplies (e.g., clerical, patient care and dietary).
- Tracks equipment availability: logs, assigns, and tracks equipment.
- Ensures compliance safety regulations (e.g., equipment does not block fire exits).
- Follows durable, re-usable medical equipment protocols.
Health Care Partner/C.N.A
Sharp Grossmont Hospital
La Mesa, CA
04.2020 - 04.2022
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helping patients eat
- Take & Monitoring vitals Q4 hrs and patient behavior and reporting them to the nursing and medical staff
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- 5-East is a 38-bed unit that specializes in Stroke patient population. We promote optimal patient care in a collaborative environment and provide an intermediate level of quality nursing care for a diverse patient population that includes ECG monitoring and assessment. Benefits include a self-scheduling model, trained preceptors, and 24/7 leadership on the unit.
Certified Nurse Assistant/Instructional Aid
MAXIM Staffing Solutions
San Ysidro, CA
01.2018 - 01.2018
- 1:1 Behavioral Classroom Support with Autistic Special ED students. Observe any behavioral changes, as well as protect students from any harm towards himself/herself or others. I am in communication with a school teacher, speech therapist, counselor and parents to work with a plan.
- Ocean View Hills School
Scheduler
South Bay OBGYN
National City, CA
09.2017 - 12.2017
- Answer multiple lines, by scheduling appointments. Review all incoming new referrals verifying insurances with appropriate authorization. Verify the necessary documents such as ultrasound/ MRI’s or lab work needed for our M.D. to see patients. Complete follow up annual exams and OB care.
Mental Health Facility C.N.A.
Ro Health Registry
San Diego, CA
06.2017 - 09.2017
- Suicide Watch; I am to become aware of inmate suicidal ideation, threats, or attempts shall immediately notify a member of the health care staff. I am to listen quietly, acknowledge without judgment, restate what the person is saying so they know I am really listening, encourage them to talk by giving broad openings and general leads. I am to document random intervals at least once every 15 minutes. Using documentation on the suicide precaution record using the appropriate code and activity list, and by signing my name and initial stating that I witness the observation. I am to stock linen, and carts that are used for shower days and basic inmate needs.
- Richard J. Donovan Correctional Facility State Prison
Scheduler
Sharp & Children MRI
Kearny Mesa
01.2017 - 06.2017
- Use AdvancedMD, Epic, IDX Cerner On base orders, to receive MRI orders and schedule with appropriate protocol. Check insurance authorizations, correct use of anesthesia with contrast. Call patient and offices using customer service and using safety screen questions to practice a safe environment for patients. Work as a team by helping each other to schedule and getting the correct orders to the designated scanners with tech and nurse check off guidelines.
Patient Care Assistant I/ C.N.A
Rady’s Children Hospital PACU
San Diego, CA
10.2012 - 01.2017
- Under the direct supervision of a licensed care practitioner, provides and documents clinical care and associated tasks, as assigned. Utilizes appropriate age and developmental approach in application of care. Assist nurses with vital signs as they discharge their patients by charting and taking out IV's.
Patient Care Assistant II
Rady's Children Hospital E.R.
San Diego, CA
02.2009 - 10.2012
- Under the direct supervision of a licensed care practitioner, provides and documents clinical care and associated tasks, as assigned. Utilizes appropriate age and developmental approach in application of care. Regularly performs a supportive role to physicians, nurses and families in the delivery of patient care by assisting the patient care delivery team with emergency calls and clinical communications and performing admission, discharge, and transfer workflows. Responds to emergency codes by executing appropriate protocols and identifying, initiating and utilizing necessary resources.
CNA/Unit Clerk
Sharp Chula Vista Hospital E.R.
Chula Vista, CA
04.2008 - 02.2009
- Answer multiple lines from primary doctors to consult the patients in the E.R. Input all the triage labs to be done for the incoming patients in the E.R.
Surgery Scheduler
Sharp Chula Vista Operating Room
Chula Vista, CA
10.2005 - 04.2008
- Scheduled surgeries from specialty clinics, using their operating room method. Prepared the surgery schedule for the operating room, as well as billing orthopedic cases.
Certified Nurse Assistant
Sharp HealthCare Float Pool
San Diego, CA
09.2002 - 12.2005
- I was a traveling C.N.A floating to different assignments to use my C.N.A skills such as Sharp Mesa Vista suicidal unit, Sharp Memorial, Sharp Chula Vista, Sharp Coronado Subacute and Sharp Grossmont hospitals and several nursing homes around San Diego county. I also had assignments at the Psychiatric Center of San Diego in Fairmount San Diego.
Surgery Scheduler
Coast Surgical Group
San Diego, CA
12.2000 - 04.2005
- Scheduled surgeries with Sharp Chula Vista, Scripps Chula Vista, Paradise Valley by following doctors orders. I sent out authorizations using ICD-9 and CPT codes and that being done, scheduled with the doctor's schedule and gave patients their pre-op instructions. Answer multi line phones and set up follow up appointments, check in patients for their first consult and post operative appointments and filed their disability forms.
Instructional Aid
San Diego City College
San Diego, CA
01.1994 - 01.1996
- Assisted Students with disabilities with their adapted physical education classes. Evaluate and record progress to the instructor. As an instructional aid I developed, implemented, and monitored a carefully designed physical education instructional program for a learner with a disability, based on a comprehensive assessment, to give the learner the skills necessary for a lifetime of rich leisure, recreation, and sport experiences to enhance physical fitness and wellness.
Education
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ICOHS International College of Holistic Studies
San Diego, CA06.2024
Restorative Nurse Aid
International Health Group School of Nursing
San Diego, CA12.2018
Re Certification: Certified Nurse Assistant
International Health Group School of Nursing
San Diego, CA08.2016
Certificate: Patient Care Assistant Technician
Maric College
San Diego, CA01.2001
Diploma - Medical Assistant
Bryman College
Rosemead01.1997
Skills
- Provided empathetic, patient-focused care to enhance quality of life Delivered quality care in a fast-paced environment Assisted diverse populations as a bilingual Spanish speaker
Certification
- C.N.A: Certified Nurse Assistant
- Certified Massage Therapist
- QPR certification (suicide Prevention)
- Mental Health First Aid Certification
- BLS/CPR
- Medical Assistant
Information Desk Representative & Volunteer Liaison
Medical terminology knowledge Enthusiastic caregiver CPR/BLS certified Strong organizational skills energetic work attitude. Serve parents and surgery staff to keep parents/guardians of child status; monitor the waiting room to maintain a pleasant and orderly atmosphere and to assist families. Greet families/guardians and visitors, pre-registers patients into the computer system and direct to registration area, provides general information about hospital services and direct vendors and other staff members throughout the unit. Give physical layout of the perioperative areas, keeps parents advised of child status/location and when they can expect to see the physician and their child. Supervise the waiting area to ensure neatness and to enforce the no food/drink policy. Orient volunteers to assist the staff at the information desk with compliance with Rady's mission and values at all time.
Timeline
Surgical Services/ Transporter
Sharp Outpatient James Brown Pavilion
03.2025 - 10.2025
Health Care Partner/C.N.A
Sharp Grossmont Hospital
08.2024 - 03.2025
Health Care Partner/C.N.A
Sharp Grossmont Hospital
05.2020 - 04.2025
Health Care Partner/C.N.A
Sharp Grossmont Hospital
04.2020 - 04.2022
Certified Nurse Assistant
AYA Health Care Registry
10.2018 - 04.2023
Certified Nurse Assistant/Instructional Aid
MAXIM Staffing Solutions
01.2018 - 01.2018
Scheduler
South Bay OBGYN
09.2017 - 12.2017
Mental Health Facility C.N.A.
Ro Health Registry
06.2017 - 09.2017
Scheduler
Sharp & Children MRI
01.2017 - 06.2017
Patient Care Assistant I/ C.N.A
Rady’s Children Hospital PACU
10.2012 - 01.2017
Patient Care Assistant II
Rady's Children Hospital E.R.
02.2009 - 10.2012
CNA/Unit Clerk
Sharp Chula Vista Hospital E.R.
04.2008 - 02.2009
Surgery Scheduler
Sharp Chula Vista Operating Room
10.2005 - 04.2008
Certified Nurse Assistant
Sharp HealthCare Float Pool
09.2002 - 12.2005
Surgery Scheduler
Coast Surgical Group
12.2000 - 04.2005
Instructional Aid
San Diego City College
01.1994 - 01.1996
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ICOHS International College of Holistic Studies
Restorative Nurse Aid
International Health Group School of Nursing
Re Certification: Certified Nurse Assistant
International Health Group School of Nursing
Certificate: Patient Care Assistant Technician
Maric College
Diploma - Medical Assistant
Bryman College