Lucy Marshall
Keene,New Hampshire
Summary
A creative and energetic problem solver, passionate about learning and mastering innovative marketing/sales practices and tech to deliver messages to diverse audiences at the right time, in the right way.
While in school, I have been supplementing my formal education with courses, certifications, and self teachings for best practices in Demand Generation, Content Creation, SEO, and Website Traffic & Analytics.
My background highlights my experience working with people in fast paced environments, navigating challenging situations (eh-hem, serving during a global pandemic), working for and with people that I do not share a common language with and my dedication to adapting and learning from challenges.
Overview
3
3
years of professional experience
Work History
Server
Banff Park Lodge
05.2023 - 09.2023
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Shift Leader
21 Bar And Grill
05.2022 - 04.2023
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
Server
Keene Country Club
05.2020 - 08.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
BBA - Global Management
Bishops University
Sherbrooke, QC05.2024
Skills
- Advanced Google Analytics Certification
- Hootsuite Marketing Analytics Certification
- Proficient Excel skills
- Public speaking and presentations
- Communication
- Content writing
- Teamwork
- Time management
- Leadership
Languages
French
Elementary
University Clubs
Bishops Ski Club, 2019-2023
New Ventures Club 2021-2022
Agriculture Society 2022-2023
Timeline
Server
Banff Park Lodge
05.2023 - 09.2023
Server/Shift Leader
21 Bar And Grill
05.2022 - 04.2023
Server
Keene Country Club
05.2020 - 08.2021
BBA - Global Management
Bishops University
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