Lucy MacPhee
Souris,PE
Summary
Dependable student seeking employment with a background in customer service, food and drink preparation, and outdoor employment. Skillful in areas of reliability, teamwork, problem-solving, and adaptability, offering friendly and enjoyable customer experiences. Excellent oral and written communication skills, along with experience in the tourism industry and Parks PEI employment. Familiar with money handling and transactions, and adapting to customer needs to ensure they have a wonderful experience. Committed to contributing positively to team dynamics through collaboration, positivity, communication, and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Babysitter
Kendyle Peters, Olivia Campbell, Kyle Townshend, Alison Outhouse, Jill Baglole Lanoureux
Souris , PE
01.2019 - 01.2025
- Developed and utilized time management skills to multitask and keep children on a healthy, balanced schedule.
- Enhanced problem-solving skills by analyzing situations and resolving conflicts.
- Enforced rules respectfully and carefully to implement good manners, and ensure a safe environment.
- Monitored sleep schedules, with parent requests, and adjusted times accordingly if needed.
- Transported children to and from school, and extra-curricular activities.
- Developed creative ways to encourage learning through everyday experiences.
- Prepared meals, snacks, and lunches.
- Organized creative activities to develop children's problem-solving and teamwork skills.
- Established trust by maintaining consistent communication with both parents and children.
- Performed small household tasks, such as cleaning dishes and tidying toys.
Wedding Server
Cathy MacInnis
Souris, PE
01.2019 - 12.2024
- Provided excellent customer service to wedding guests to ensure satisfaction.
- Enhanced communication skills by working with the kitchen staff, wedding organizers, and other servers to operate smoothly and efficiently.
- Presented enthusiasm, positivity and knowledge about food products.
- Worked to satisfy guests by topping off drinks and offering condiments, napkins and other items.
- Garnished dishes to present visually appealing menu items.
- Set up and cleaned the tables before and after the meal.
- Completed cleaning duties by washing dishes, polishing cutlery, and disinfecting surfaces.
- Ensured that I served each guest politely and adequately.
- Responded to guest inquiries and complaints in a professional manner.
- Assisted in training new servers in a positive and encouraging manner
- Stocked service areas with supplies during slow periods.
- Implemented feedback from customers to improve service quality.
- Checked food before serving it to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Followed dress code standards.
Ped Point Program Staff Worker
Jory Donovan, Jill Bruce
Souris , PE
06.2023 - 09.2024
- Planned activities for special event days and aided in creating the seasonal program of activities.
- Planned supply lists for regular season days and special event days.
- Coordinated materials for special event days.
- Picked up and dropped off materials and supplies.
- Created posters for special event days with schedules and times outlined and displayed and distributed them around the campground and to each camper.
- Completed inventory of supplies and materials at the end of each season.
- Set up activities such as obstacle courses, board games, and sports games.
- Demonstrated a positive, trusting, and enthusiastic character toward children and parents.
- Created positive relationships with parents, kids, co-workers, management and other campers.
- Attended an initiation day in Brookvale at the start of each season.
- Aided in training new workers helpfully and engagingly.
- Completed required paperwork, such as daily statistics on how many kids were at each activity, and filled out a daily report on everything we did each day.
- Followed Parks PEI guidelines regarding dress code standards, incident reports, and media.
- Demonstrated reliability by swapping shifts with co-workers when needed, being on time to work, and performing extra tasks when requested.
- Completed opening shift duties such as putting out signage, clocking in, and setting up the first activity.
- Completed closing shift duties by sweeping, cleaning surfaces, tidying the last activity, completing all the paperwork, and clocking out.
- Organized materials when times were slow during the day.
- Enhanced problem-solving and patient skills by resolving issues and creating solutions.
Crab Boat Unloader
Brittany Dorgan
Souris, PE
04.2024 - 07.2024
- Picked crabs out of holes in a timely and efficient manner.
- Stacked pans to increase productivity.
- Transported heavy pans onto a basket to be brought onto the wharf.
- Dumped pans into tubs on the wharf in an effective manner.
- Showed flexibility and reliability by moving into different roles when needed and showing up on time.
- Communicated with supervisors about work times and my roles.
- Enhanced patience skills by working in a stressful, fast-paced environment, under strict supervision, and working while having stress on my body from lifting heavy material and being in challenging weather.
- I used teamwork skills to communicate with others about the best daily unloading plan.
Lobster Fishing
Shawn MacPhee
Souris , PE
05.2018 - 06.2024
- Picked lobster traps and transported them down the washboard efficiently.
- Baited traps during the work day and the evening before to improve orderliness.
- Assisted in using technology to mark trap placement.
- Measured lobster effectively while following conservation rules and guidelines.
- Enhanced work ethic skills by putting in long days in challenging weather.
- Followed instructions and asked questions when unsure.
- Displayed reliability by showing up on time each day and completing extra tasks when asked, such as picking up bait or other necessities.
- Used personal judgment to dress appropriately for the weather.
Ice Cream Server
Judy Henessey & Jolyne Sharkey
Souris , PE
06.2020 - 09.2023
- Warmly greet customers to promote outstanding service and a positive ordering experience.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Checked water quality and created cleaning solutions with proper equipment.
- Followed COVID-19 regulations regarding appropriate health and cleaning standards.
- Removed trash and empty products to provide a clean, welcoming environment.
- Discussed and described ice cream flavors, and answered allergen concerns.
- Monitored freezer temperatures and ice cream consistency, adjusting settings as needed.
- Assisted in menu development and the introduction of new flavors and products.
- Trained new staff on serving techniques, customer service protocols, and safety procedures in a friendly manner.
- Coordinated with kitchen staff to manage supply levels and prevent shortages.
- Operated cash register to collect payments from customers.
- Restocked napkins, condiments, and utensils during slow periods or before opening hours.
- Performed opening duties such as preparing the cash, debit machine, scoops, cones, and ice cream, along with setting out open signage, napkins, and utensils.
- Ensured that the ice cream serving equipment was adequately cleaned and maintained.
- Participated in team meetings to discuss best practices for providing quality service.
- Displayed a reliable character by being on time or early for my shift, picking up extra shifts, and swapping shifts when co-workers needed.
- Performed closing duties such as completing the cash float, putting away serving materials, sweeping, mopping, wiping down surfaces, and restocking napkins and utensils for the next day.
Grocery Store Worker (Souris Co-op)
David Fraser, Susan MacCormac, Kayley MacKinnon
Souris , PE
05.2021 - 06.2023
- Provided a reliable character by being early and on time to work, staying late if needed, picking up extra shifts, and swapping shifts with co-workers when required.
- Enhanced flexibility skills in the workplace by moving to and from different departments; worked as a cashier and in sales, meat, stock, and produce.
- Displayed teamwork skills with other employees to provide excellent customer service.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters, cash belts, floors, windows, and freezers to maintain an organized and clean store.
- Participated in staff meetings to discuss new products, changes and customer service strategies.
- Performed price checks and adjustments as needed.
- Followed company safety protocols when handling hazardous materials such as chemicals or sharp objects.
- Unloaded delivery trucks and organized stock room to optimize space and efficiency.
- Checked expiration dates on products to ensure freshness for customers.
- Greeted customers and offered immediate assistance.
- Assisted in setting up promotional displays to highlight featured products.
- Helped customers set up their store membership and scene card
- Explained store features to customers, such as the 50/50 concept and off-island healthcare support, to remind others of the store's strong community.
- Packed and delivered grocery orders to customers.
- Efficiently operated cash registers, processed payments, and handled cash.
- Prepared food trays, deli items, and platter orders while following proper health food guidelines.
- Followed dress code and hygiene standards.
Education
Bachelor of Arts - Psychology
University of Prince Edward Island
Charlottetown, PE01-2028
High School Diploma -
Souris Regional School
Souris, PE06-2024
Skills
- Reliability
- Time management
- Problem-solving
- Communication
- Customer service
- Flexibility
- Attention to detail
- Organization
- Dependability
- Critical thinking
Affiliations
- Souris Savers Ringette player (2011–2024)
- PEI Wave Ringette player (2016–2022)
- Souris Lamplighters soccer player (2011–2024)
- Souris Spartans soccer player (2018–2024)
- Souris Seahawks hockey player (2023-2024)
- Souris Spartans hockey player (2024)
- Grad class president (2023-2024)
- Member of the yearbook committee (2023-2024)
- Volunteered at Souris Regional School, announcing and scoring badminton tournaments, doing the clock at volleyball games, and helping out at after-school clubs
- Volunteered at the 2023 Goalhalla Festival
Accomplishments
- Souris Savers Ringette Captain
- PEI Wave Ringette Captain
- PEI Soccer Association U-18 All-Star (2023)
- Souris Regional High School Honor Roll recipient (2021-2024)
- Second highest standing in the grade 12 class (2023-2024)
Certification
- Full PEI Drivers License
References
Jory Donovan - Red Point Program Staff Manager, (902) 969-5726
David Fraser - First Souris Co-op Manager, (902) 969-2618
Cathy McInnis - Wedding Server Business Owner, (902) 215-0236
Jolyne Sharkey - Ice Cream Shop Manager, (902) 969-1278
Nathan Paton - Teacher, (902) 215-0029
Timeline
Crab Boat Unloader
Brittany Dorgan
04.2024 - 07.2024
Ped Point Program Staff Worker
Jory Donovan, Jill Bruce
06.2023 - 09.2024
Grocery Store Worker (Souris Co-op)
David Fraser, Susan MacCormac, Kayley MacKinnon
05.2021 - 06.2023
Ice Cream Server
Judy Henessey & Jolyne Sharkey
06.2020 - 09.2023
Babysitter
Kendyle Peters, Olivia Campbell, Kyle Townshend, Alison Outhouse, Jill Baglole Lanoureux
01.2019 - 01.2025
Wedding Server
Cathy MacInnis
01.2019 - 12.2024
Lobster Fishing
Shawn MacPhee
05.2018 - 06.2024
Bachelor of Arts - Psychology
University of Prince Edward Island
High School Diploma -
Souris Regional School
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