Lucy Liu
Calgary,AB
Summary
Driven professional with a track record of improving customer satisfaction and increasing sales at Enfance Baby & Kids Ltd. Demonstrates analytical thinking and proficiency in Microsoft Excel. Adept at identifying trends and utilizing CRM tools to anticipate customer needs, enhance customer relationships, and make strategic decisions.
Overview
10
10
years of professional experience
Work History
Associate
Enfance Baby & Kids Ltd
2021.08 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Analyzed customer data to identify trends and anticipate customer needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Customer Service Associate
Tim Hortons
2018.11 - 2023.12
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased revenue by cross-selling and upselling products and services.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
A & W Fast Food Restaurant
2014.09 - 2018.11
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Commerce - Marketing
University of Calgary
Calgary, AB05.2025
Skills
- Proficient in Microsoft Excel (formulas, data analysis), Microsoft Word, PowerPoint.
- Basic understanding of marketing principles, social media management.
- Analytical thinking, attention to detail.
- Basic knowledge of conducting surveys, analyzing market trends, and understanding consumer behavior.
- Capable of analyzing business situations and making strategic decisions.
- Basic understanding of Customer Relationship Management (CRM) tools.
- Effective in working with diverse teams to achieve common goals.
Languages
English
Chinese (Mandarin)
Timeline
Associate
Enfance Baby & Kids Ltd
2021.08 - Current
Customer Service Associate
Tim Hortons
2018.11 - 2023.12
Cashier
A & W Fast Food Restaurant
2014.09 - 2018.11
Bachelor of Commerce - Marketing
University of Calgary
Similar Profiles
Desmond OforiDesmond Ofori
Delivery Driver at Dear Baby and Kids ShopDelivery Driver at Dear Baby and Kids Shop
Brendah OnchiriBrendah Onchiri
Manager of Operations at Adorable kids baby shopManager of Operations at Adorable kids baby shop
Sarah-Jane DroletSarah-Jane Drolet
Program Coordinator 3-5 Years Old at Centre De La Petite Enfance Les P'tits LutinsProgram Coordinator 3-5 Years Old at Centre De La Petite Enfance Les P'tits Lutins