Lucy Laqua
Lethbridge,Canada
Summary
I'm a hard worker and good with people. I’ve done a lot of customer service and I’m used to dealing with complaints and helping people out. I work well with others and stay calm under pressure. Looking to use my skills in a new job where I can keep customers happy and be a good team member.
Experienced with guest relations and creating welcoming environment. Utilizes strong organizational skills to manage seating arrangements and customer flow. Knowledge of effective communication techniques to ensure high guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
host
Boston Pizza
09.2025 - Current
- Customer Service Excellence: Warmly greeting guests, answering questions, and ensuring a positive first impression.
- Multitasking: Managing waitlists, phone calls, and walk-ins simultaneously.
- Communication Skills: Clearly relaying wait times, seating arrangements, and special promotions.
- Organization: Keeping track of reservations, table turnover, and seating charts.
- Conflict Resolution: Handling guest complaints or seating disputes calmly and professionally.
- Team Collaboration: Coordinating with servers, kitchen staff, and management to ensure smooth operations.
- Attention to Detail: Noticing guest preferences, special needs, or birthdays to personalize service.
- Time Management: Efficiently managing guest flow during peak hours.
- Tech Savvy: Using POS systems or reservation software like OpenTable or Resy.
- Cleanliness & Presentation: Maintaining a tidy host stand and entrance area
Customer Service Assistant
Taco Time
08.2023 - 09.2025
- Help customers and answer questions
- Take payments (cash, card, etc.)
- Handle orders and make sure they’re right
- Keep track of inventory stuff
- Help train new people
- Make food like tacos and burritos
- Clean up the kitchen, machines, and tools
Flyer Delivery
Lethbridge Herald
09.2019 - 08.2023
- Sort and bundle flyers
- Deliver them on time
- Talk to people on my route
- Count flyers to make sure I got the right amount
Catering (Private Employer)
06.2021 - 08.2022
- Set up tables and decorations
- Serve food and drinks
- Clean up dishes and tables
- Keep things clean during events
- Be friendly with guests
Education
Lethbridge Collegiate Institute
Lethbridge05.2025
Business Diploma - undefined
Lethbridge Polytech
Lethbridge01.2027
Skills
- Good with customers
- Always on time and try to stay focused
- Can talk to people easily
- Know how to handle complaints
- Used to working with cash
- Team player
- Motivated and don’t give up easily
- Can handle stress
Certification
ProServe
Timeline
host
Boston Pizza
09.2025 - Current
Customer Service Assistant
Taco Time
08.2023 - 09.2025
Catering (Private Employer)
06.2021 - 08.2022
Flyer Delivery
Lethbridge Herald
09.2019 - 08.2023
Business Diploma - undefined
Lethbridge Polytech
Lethbridge Collegiate Institute