Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Cashier

Leya Mkunsha

Calgary,AB

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Cashier

Mugg & Bean Cafe
01.2022 - 11.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Improved team productivity by assisting with food preparation during peak hours when needed.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Took food and beverage orders and conveyed special requests or concerns to kitchen.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Sales Associate

Fashion World Zambia
03.2021 - 01.2022
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.

Childcare Provider

Home Of David & Faith Orphanage
11.2019 - 01.2021
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Provided emotional support and guidance to children during difficult times.

Elderly Caregiver

Our Lady Hospice
06.2018 - 01.2020
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Provided safe mobility support to help patients move around personal and public spaces.

Education

Health Care Assistant

Handsworth Institute of Science & Technology
Zambia, Lusaka
11.2023

Psychosocial Counselling & HIV/ AIDS Management

University Of Zambia
Zambia , Lusaka
08.2019

High School Diploma -

Kasisi Grils Secondary School
Zambia, Lusaka
12.2016

Skills

  • Cash Register Operation
  • Customer Assistance
  • Product Restocking
  • Customer Service
  • Written and Verbal Communication
  • Multitasking Capabilities
  • Organizational Abilities

Languages

English
Native or Bilingual

References

Available upon Request 

Timeline

Cashier

Mugg & Bean Cafe
01.2022 - 11.2023

Sales Associate

Fashion World Zambia
03.2021 - 01.2022

Childcare Provider

Home Of David & Faith Orphanage
11.2019 - 01.2021

Elderly Caregiver

Our Lady Hospice
06.2018 - 01.2020

Health Care Assistant

Handsworth Institute of Science & Technology

Psychosocial Counselling & HIV/ AIDS Management

University Of Zambia

High School Diploma -

Kasisi Grils Secondary School
Leya Mkunsha