Lucy Estrada
Calgary,AB
Summary
Dynamic Massage Therapist with extensive experience at MLE Spa, specializing in deep tissue and Swedish massage techniques. Proven ability to enhance client satisfaction through exceptional communication and stress relief strategies. Committed to ongoing professional development and fostering strong client relationships, ensuring a safe and welcoming environment for all.
Overview
2026
2026
years of professional experience
Work History
Massage Therapist/Nanny
The Port Physiotherapy Clinic
Calgary, AB
2020 - Current
- Provided therapeutic massage treatments tailored to individual client needs.
- Collaborated with physiotherapists to develop comprehensive treatment plans.
- Educated clients on self-care techniques and wellness strategies.
- Maintained accurate records of treatment sessions and client progress.
- Utilized advanced massage techniques to alleviate pain and promote relaxation.
- Ensured compliance with health and safety regulations in treatment practices.
- Participated in ongoing professional development to enhance skills and knowledge.
- Built strong client relationships through effective communication and empathy.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Massage Therapist
MLE Spa
Calgary, AB
01.2019 - Current
- Delivered personalized massage treatments to enhance client relaxation and well-being.
- Utilized various techniques, including Swedish and deep tissue, to address individual client needs.
- Ensured cleanliness and sanitation standards in treatment rooms and equipment after each session.
- Maintained accurate client records to track progress and tailor future sessions effectively.
- Collaborated with team members to create a welcoming atmosphere for all clients.
- Assisted in training new staff on massage techniques and customer service best practices.
- Developed customized treatment plans based on thorough assessments of clients' physical conditions.
- Participated in ongoing professional development to stay current with industry trends and techniques.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Professional Nanny
Kimberly Shimoon
Calgary, AB
01.2018 - Current
- Provided attentive care to children, ensuring safety and well-being during daily activities.
- Organized engaging educational and recreational activities tailored to individual interests and developmental stages.
- Maintained open communication with parents regarding children's progress, behavior, and any concerns.
- Implemented daily routines that fostered structure and stability in children's lives.
- Managed household tasks including laundry, cleaning, and meal preparation to create a nurturing environment.
- Assisted with homework and academic projects, promoting learning through hands-on support.
- Cultivated positive relationships with children through active listening and empathetic engagement techniques.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
- Fostered strong relationships with families, prioritizing open communication and trustbuilding.
- Developed age-appropriate routines to establish structure in children''s daily lives, fostering a sense of security and predictability.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Taught children everyday skills and language.
- Enhanced children''s cognitive development by implementing engaging educational activities.
- Provided transportation to extracurricular activities, promoting socialization opportunities outside of the home setting.
- Played games, worked on puzzles, and read books to young children.
- Coordinated playdates and outings to meet children's physical and social needs.
- Supervised children engaged in physical activity, learning and social skills with peers.
Education
Associate of Applied Science -
Makama College
Calgary, ABSkills
- Deep tissue massage
- Swedish massage
- Professionalism and ethics
- Stress relief massage
- Body treatments
- Trigger point massage
- Anatomy knowledge
- Hot stone massage
- Sports massage
- Myofascial release
- Prenatal massage
- Range of motion improvement
- Massage therapy
- Aroma therapy
- Customer consultation
- Physical strength
- Spa treatment knowledge
- Whole body massage
- Stress management techniques
- Physical power
- Trigger point therapy
- Massage equipment knowledge
- Knead muscles
- Relaxation techniques
- Massage techniques
- Muscle and soft tissue massage
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Massage Therapist
MLE Spa
01.2019 - Current
Professional Nanny
Kimberly Shimoon
01.2018 - Current
Massage Therapist/Nanny
The Port Physiotherapy Clinic
2020 - Current
Associate of Applied Science -
Makama College