Summary
Overview
Work History
Education
Skills
Timeline
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Lucy Durham

Grass Valley

Summary

Compassionate Phlebotomist known for maintaining high productivity levels and efficiently completing tasks. Specialize in venipuncture, specimen collection, and patient communication, ensuring comfort and clarity during procedures. Excel in time management, adaptability, and empathy, skills that enhance patient experience and streamline laboratory operations.

Overview

3
3
years of professional experience

Work History

Phlebotomist

SNMH
Grass Valley
04.2024 - Current
  • Collected blood samples from patients using proper techniques and safety protocols.
  • Prepared and labeled specimens for laboratory analysis and transportation.
  • Maintained accurate records of patient information and sample collection details.
  • Assisted in training new staff on phlebotomy procedures and equipment usage.
  • Ensured cleanliness and organization of the work area and equipment.
  • Communicated effectively with patients to alleviate concerns during procedures.
  • Followed infection control guidelines to ensure patient safety during blood draws.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.

Shift Lead

Starbucks
Auburn
01.2023 - 04.2025
  • Supervised daily operations in fast-paced coffee shop environment.
  • Trained and mentored new team members on service standards.
  • Managed inventory levels and conducted product restocking procedures.
  • Ensured compliance with food safety and sanitation regulations.
  • Assisted in scheduling shifts to optimize staff coverage and service efficiency.
  • Maintained equipment cleanliness and functionality for optimal performance.
  • Assisted in the training of new employees.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

High School Diploma -

Bugle Academy
Grass Valley CA
01-2021

Skills

  • Blood collection
  • Patient verification
  • Specimen labeling
  • Infection control
  • Record maintenance
  • Customer relationship management
  • Troubleshooting
  • Active listening
  • Organizational skills
  • Self-Directed
  • Conflict resolution
  • Problem-solving
  • Task prioritization
  • Time management
  • Customer service
  • Attention to detail
  • Multitasking Abilities

Timeline

Phlebotomist

SNMH
04.2024 - Current

Shift Lead

Starbucks
01.2023 - 04.2025

High School Diploma -

Bugle Academy

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Lucy Durham