Lucy Chen
Scarborough,Ontario
Summary
Dedicated and multilingual sales professional with a strong customer service and marketing background. Fluent in English, Mandarin, and Cantonese. Eager to leverage my diverse skill set and experience to drive sales and provide exceptional service in the sales industry.
Overview
3
3
years of professional experience
Work History
Sales Associate
BELL MOBILITY & VIRGIN PLUS
03.2023 - 03.2024
- Made 125.1% of targeted sales and residential services (home internet, home phone and TV) and 153.6% of phones on contract and mobility services.
- Resolved customer inquiries in a timely manner using support teams and NCS, increased customer satisfaction rate by 35%. And helped customers for updates on mobility orders using Onesource and Oneview.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Cashier
T&T Supermarket
02.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
D's Studio
11.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Summer Youth Worker
SEAS Centre
07.2021 - 10.2021
- Developed a strong work ethic through punctual attendance, consistent effort, and adherence to deadlines.
- Demonstrated adaptability by quickly adjusting to new tasks and responsibilities as needed throughout employment tenure.
- Enhanced teamwork skills by collaborating with peers on various projects.
- Strengthened problem-solving capabilities while troubleshooting issues that arose during daily tasks.
- Represented the North Scarborough Vaccine Engagement Team and did outreaches to share information about COVID-19 Vaccine.
- Assisted in pop-up clinics, handled ticket booths and Chinese to English translation to clients.
Education
High School Diploma -
CALC Secondary School
Toronto, ON06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Strong sales and negotiation skills
- fluent in English and Chinese, Chinese including Cantonese and Mandarin
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
BELL MOBILITY & VIRGIN PLUS
03.2023 - 03.2024
Cashier
T&T Supermarket
02.2022 - 10.2022
Receptionist
D's Studio
11.2021 - 02.2022
Summer Youth Worker
SEAS Centre
07.2021 - 10.2021
High School Diploma -
CALC Secondary School
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