Lucy Buenrostro

• Assisted operations manager with planning of routine operations and special projects.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Prepared and delivered operational performance reports to inform management.
• Provided administrative support with accurate document preparation and data entry.
• Managed day-to-day department operations with effective workflow coordination.

• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Used advanced software to prepare documents, reports, and presentations.
• Facilitated training and onboarding for incoming office staff.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Wrote reports, executive summaries and newsletters.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Took ownership of customers issues to follow problems through to resolution.
• Assigned and designated job territories to customer care staff according to performance and history.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

answered phones, assisted with accounting duties, inventory, daily payments, repossessions, clerical work