Lucy Brown
Lakewood
Summary
Dynamic Service & Engagement Team Lead at Target with a proven track record in enhancing store performance through strategic collaboration and effective training development. Skilled in communication and crime analysis, I foster strong vendor relationships and ensure quality standards, driving results and community engagement initiatives.
Overview
7
7
years of professional experience
Work History
Service & Engagement Team Lead
Target
Cerritos
10.2021 - Current
- Collaborated with management on strategic initiatives, contributing to improved store performance.
- Managed scheduling to optimize staffing levels, enhancing store operations.
- Developed training materials to improve onboarding processes for new employees.
- Maintained relationships with external vendors, upholding quality standards throughout engagements.
Administrative Assistant
Community Associations Institute
Palm Desert
07.2019 - 05.2021
- Managed scheduling for board meetings and community events.
- Maintained client records and logged data into company database for streamlined access.
- Maintained accurate records of membership information and transactions.
- Input data into spreadsheets using Microsoft Excel for accurate tracking of information.
- Guided clients in navigating company website to improve overall user satisfaction.
Education
Certificate - Crime Intelligence Analysis
California State University, Long Beach
Long Beach, CA05-2026
Bachelor of Science - Criminal Justice
California State University, Long Beach
Long Beach, CA05-2023
Associate of Science - Administration of Justice
College of The Desert
Palm Desert, CA05-2021
High School Diploma -
La Quinta High School
La Quinta, CA06-2019
Skills
- Crime analysis
- Community engagement
- Communication
- Teamwork
- Flexibility
- Creativity
- Energetic
- Supportive
- Criminal analysis
- Social
Languages
English
References
- Jessica Hernandez, Manager, (727) 481-7427
- Isabel Duque, Family Friend, (442) 234-5013
- Jordan Perez, Supervisor, (714) 483-2932
Vaccination Status
Fully Vaccinated Against COVID-19
Timeline
Service & Engagement Team Lead
Target
10.2021 - Current
Administrative Assistant
Community Associations Institute
07.2019 - 05.2021
Certificate - Crime Intelligence Analysis
California State University, Long Beach
Bachelor of Science - Criminal Justice
California State University, Long Beach
Associate of Science - Administration of Justice
College of The Desert
High School Diploma -
La Quinta High School