Lucy Brown
Dartmouth
Summary
Seeking work experience to grow as a professional, further develop my skills, and build connections. A dynamic individual and effective communicator, offering exemplary customer service and support. Detail-oriented with the poise and patience to work closely with a range of different personalities.
Overview
4
4
years of professional experience
Work History
Guest Service Agent
Calgary Muscle & Soft Tissue Clinic
Alberta, Canada
01.2022 - 04.2023
- Handled incoming calls promptly and professionally, providing information, or transferring calls as necessary.
- Maintained daily records of guests' accounts, including charges, payments, and credits.
- Reconciled daily cash drawers, and prepared end-of-day reports.
Guest Service Agent
Foxfields Country Hotel
Lancashire, United Kingdom
01.2020 - 08.2020
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Utilized problem-solving skills when dealing with difficult situations or dissatisfied customers.
- Responded to guests, including email, telephone, and in-person inquiries.
Waitress
In Cahoots Bar
Alberta, Canada
01.2019 - 08.2019
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service.
- Thorough knowledge of all food and drink items sold, and knowledge of the bar's daily specials.
- Managed multiple tasks simultaneously while maintaining high-quality standards of service.
Education
Certificate - Tourism & Hospitality
Nova Scotia Community College
Dartmouth, NS06-2025
Certificate - American Sign Language
Nova Scotia Community College
Dartmouth, NS06-2024
Certificate - 200-Hour Yoga Alliance Program
Alberta Yoga College
Calgary, AB04-2021
High School Diploma -
St. Luke's
Calgary, AB06-2016
Timeline
Guest Service Agent
Calgary Muscle & Soft Tissue Clinic
01.2022 - 04.2023
Guest Service Agent
Foxfields Country Hotel
01.2020 - 08.2020
Waitress
In Cahoots Bar
01.2019 - 08.2019
Certificate - Tourism & Hospitality
Nova Scotia Community College
Certificate - American Sign Language
Nova Scotia Community College
Certificate - 200-Hour Yoga Alliance Program
Alberta Yoga College
High School Diploma -
St. Luke's
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