Lucy Brito
Orange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
24
24
years of professional experience
2005
2005
years of post-secondary education
Work History
Server
Rokka Restaurant- Whittier
Whittier
08.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant policies and procedures.
- Processed payments accurately using point-of-sale systems.
- Upsold menu items to enhance customer dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Shift Lead Manager
Spires-Tustim
Tustin
01.2021 - 08.2025
- Supervised daily operations to ensure efficiency and compliance with company policies.
- Trained and mentored team members on customer service and operational procedures.
- Managed inventory levels, coordinating restocking efforts with supply chain partners.
- Ensured staff adherence to safety protocols and maintained a clean work environment.
- Resolved customer inquiries and complaints promptly, promoting positive experiences.
- Conducted regular team meetings to discuss goals, challenges, and operational updates.
- Trained new employees on procedures, policies, and job functions.
- Addressed any issues or concerns raised by staff during shifts.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Developed strategies to improve operational efficiency and productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Directed and supervised staff performance.
Server
Spires Restaurant- Tustin
Tustin
07.2017 - 03.2025
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on restaurant policies and procedures.
- Processed payments accurately using point-of-sale systems.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
Server
Spires Restaurant- Carson
Carson
08.2004 - 06.2017
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests.
- Take food and beverage orders accurately.
- Enter orders in POS system.
- Deliver food and drinks promptly and correctly.
- Prepare customer bills and handle payments.
Hostess/Cashier
Spires Restaurant-Carson
Carson
07.2002 - 08.2004
- Greeted and seated guests promptly upon arrival.
- Answered phone calls and managed waitlists and reservations efficiently during peak hours.
- Provided menu information and answered guest inquiries.
- Occasionally assisting servers by refilling water, clearing tables or delivering items.
- Handled cash, credit/debit cards, mobile payments and gift cards.
Education
Villa Park High School
Villa Park, CASkills
- Bilingual (English/ Spanish)
- Excellent customer service skills
- Able to multitask
- Friendly and Professional
- Reliable
- Scheduling appointments and managing calendars
- Ability to handle inquiries, requests, and complaints politely
- Filing, data entry, and basic record-keeping
- Answering multi-line phones and directing calls appropriately
- Great teamwork skills
Languages
Spanish
Native/ Bilingual
Timeline
Server
Rokka Restaurant- Whittier
08.2025 - Current
Shift Lead Manager
Spires-Tustim
01.2021 - 08.2025
Server
Spires Restaurant- Tustin
07.2017 - 03.2025
Server
Spires Restaurant- Carson
08.2004 - 06.2017
Hostess/Cashier
Spires Restaurant-Carson
07.2002 - 08.2004
Villa Park High School