LUCY ANEKWE
Economics
Brantford,ONTARIO
Summary
Professional Summary
Results-driven and customer-focused professional with a proven track record in providing outstanding customer service. Highly skilled in addressing customer inquiries, resolving complaints, and ensuring customer satisfaction
Overview
5
5
years of professional experience
Work History
Certified Advisor
Best Buy
Ottawa
08.2022 - 08.2023
- Provided exceptional customer service and expert advice on home technology products, resulting in high customer satisfaction ratings and increased sales revenue.
- Consistently met sales targets.
- Developed and maintained strong relationships with customers, providing personalized recommendations and follow-up communication to ensure satisfaction with their purchases.
- Conducted regular audits to ensure accurate stock levels
- Assisted in training new employees on sales techniques, contributing to a highly knowledgeable and effective team.
Team Leader
HLS Linen Services
02.2020 - 12.2021
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Organized shipping processes to drive efficiency and productivity.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Customer Service Associate
Simons - Customer Service
12.2018 - 07.2019
- Provided personalized recommendations to meet customer needs, resulting in high customer satisfaction rates and repeat business.
- Worked effectively as part of a team, assisting coworkers in completing tasks and providing support as needed.
- Collaborated effectively with team members and other departments to achieve shared goals, contributing to a positive and productive work environment.
- Maintained accurate records of sales and inventory, contributing to the overall profitability of the store.
Education
PSW And CPR - Personal Support Assistance
College Essor
Montreal, QC10.2021
Bachelor of Arts - Economics
Carleton University
Ottawa, ON09.2023
Certificate - First Aid & CPR/AED Level C
Canadian Red Cross
Ottawa 11.2023 - 11.2023
Skills
Highlight of Qualifications
- Ability to offer exceptional customer service through empathy and patience, with a focus on building strong relationships and providing personalized recommendations to meet customer needs
- Knowledge of accounting principles such as balance sheets, income statements, and Stata
- Proficient in Microsoft Office, and Quickbooks, with the ability to learn new software with ease
- Attention to detail and ability to multitask within a demanding working environment
- Communicate effectively with clients, team members, and supervisors alike
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Certificate - First Aid & CPR/AED Level C
Canadian Red Cross
11.2023 - 11.2023
Certified Advisor
Best Buy
08.2022 - 08.2023
Team Leader
HLS Linen Services
02.2020 - 12.2021
Customer Service Associate
Simons - Customer Service
12.2018 - 07.2019
PSW And CPR - Personal Support Assistance
College Essor
Bachelor of Arts - Economics
Carleton University
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