Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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LUCY ANEKWE

Ottawa,ON

Summary

I am a results-driven and customer-focused professional with a proven track record in providing outstanding customer service. I possess exceptional communication and interpersonal skills that allow me to effectively engage with customers and provide accurate information. Additionally, I am proficient in utilizing various tools and systems to access and process information. I am committed to delivering excellence in customer service while driving business growth and maintaining a positive brand image.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hs Certified Advisor

Best Buy
08.2022 - 08.2023
  • Provided exceptional customer service and expert advice on home technology products, resulting in high customer satisfaction ratings and increased sales revenue
  • Consistently met sales targets
  • Demonstrated strong knowledge of the latest home technology trends and products, including 4K TVs, soundbars, smart home devices, and home theater systems
  • Developed and maintained strong relationships with customers, providing personalized recommendations and follow-up communication to ensure satisfaction with their purchases
  • Managed inventory levels and conducted regular audits to ensure accurate stock levels and prevent out-of-stock situations
  • Assisted in training new employees on product knowledge and sales techniques, contributing to a highly knowledgeable and effective team
  • Resolved customer complaints and issues in a timely and professional manner, maintaining a positive reputation for the company.

Team Leader

HLS Linen Services
02.2020 - 12.2021
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds
  • Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.

Customer Service Associate

Simons - Customer Service
12.2018 - 07.2019
  • Demonstrated strong knowledge of the latest fashion trends and provided personalized recommendations to meet customer needs, resulting in high customer satisfaction rates and repeat business
  • Maintained an organized and visually appealing store environment through effective inventory management and visual merchandising
  • Worked effectively as part of a team, assisting coworkers in completing tasks and providing support as needed
  • Collaborated effectively with team members and other departments to achieve shared goals, contributing to a positive and productive work environment
  • Maintained accurate records of sales and inventory, contributing to the overall profitability of the store

Education

Bachelor of Arts - Economics

Carleton University
Ottawa, ON
09.2023

PSW And CPR - Personal Support Assistance

College Essor
Montreal, QC
10.2021

Skills

  • Excellent customer service skills, with a focus on building strong relationships and providing personalized recommendations to meet customer needs
  • Attention to detail and ability to multitask
  • Ability to work independently and as part of a team
  • Empathy
  • Patience
  • Time Management

Languages

English
Full Professional

Certification

  • CPR/AED LEVEL C 9BL)

Timeline

Hs Certified Advisor

Best Buy
08.2022 - 08.2023

Team Leader

HLS Linen Services
02.2020 - 12.2021

Customer Service Associate

Simons - Customer Service
12.2018 - 07.2019

Bachelor of Arts - Economics

Carleton University

PSW And CPR - Personal Support Assistance

College Essor

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LUCY ANEKWE