Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

LUCY AMORES

Vaughan,ON

Summary

Results-oriented administrative professional with extensive experience in managing project timelines, coordinating resources, and streamlining processes. Known for fostering team collaboration and delivering consistent, high-quality outcomes. Reliable and adaptable, skilled in multitasking and prioritizing to meet evolving needs.

Overview

21
21
years of professional experience

Work History

Administrative Project Coordinator

Madesin General Contractors Ltd.
08.2021 - Current
  • Coordinated project timelines, ensuring alignment with departmental goals and deadlines.
  • Managed project documentation, maintaining accuracy and accessibility of information.
  • Implemented process improvements to optimize workflow efficiency across administrative tasks.
  • Coordinated cross-functional teams to achieve project objectives within tight deadlines.
  • Received project-related questions and supported team members with comprehensive solutions.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Optimized workflow processes by identifying inefficiencies and implementing solutions that improved overall productivity.

Proof of Delivery Specialist/ Administrative Assistant/ Receptionist

HUNTER EXPRESS LTD
08.2018 - 07.2021
  • Generating and validating reports and documents using internal tracking applications
  • Working closely with customers, vendors and drivers to obtain proper documentation
  • Time management, organizational and great multi-tasker for fast- pace environment
  • Daily communication with drivers ranging from 20-50 per day
  • Handling various tasks and changing priorities while achieving daily goals
  • Maintained filing system with confidential information in storage facility
  • Ability to mentor, coach and act as a knowledge resource to new employees
  • Customer Service skills to effectively and professionally respond to urgent requests
  • Software skills which include the use of Microsoft Office,Word, Excel and web-based applications
  • Answering phones, data entry, replying to high volume of emails
  • Coordinate all travel arrangements for management team
  • Good collaboration with “can do” attitude
  • Implemented process improvements that enhanced operational workflows and reduced errors.
  • Trained new team members on delivery protocols and safety compliance standards.

Administrative Assistant/Receptionist

NOBLE MORTGAGES INC
05.2017 - 05.2018
  • Resolving administrative problems and inquires & identifying solutions
  • Excellent ability to make administrative/procedural decisions and judgments
  • Arrange travel and appointments for Mortgage Broker
  • Scheduling & booking client appointments
  • Provide administrative/secretarial support such as answering telephones & greeting clients
  • Deep ability to compile information and see it through
  • Contact mortgage renewal clients
  • Liaise with office IT with all office equipment
  • Update client database on excel spreadsheet
  • Weekly Written Blogs uploaded to our Noble Mortgage Website Page
  • Daily use of Microsoft Office, Word, Excel, Outlook and internal programs
  • Coordinated scheduling and communication for mortgage processing teams
  • Streamlined document management processes to enhance efficiency

Office Manager

CELEBRE TILE
11.2016 - 04.2018
  • Implementation of process and procedure
  • Manage and file documents for projects both digitally and hard copy
  • Assist with Project set up from start to finish
  • Preparation of Customer Invoices, Estimates, Purchase Orders and Change Orders
  • Ensuring Company costs are always kept intact
  • Responsible for booking transport to on site deliveries
  • Range of administrative duties including but limited to filing
  • Assisting the Bookkeeper with processing of various finance-oriented
  • Strong Administrative skills Microsoft Office, Excel and Word
  • Extremely organized, attention to detail, and excellent multitasker
  • Excellent Team Leader who works well under pressure with little or no supervision

Senior Administration Officer

LAURENTIAN BANK OF CANADA
06.2014 - 04.2015
  • Processed daily funds and disbursement requests using internal program
  • Monitored monthly interest invoices processed and submitted to clients
  • Set up of high volume Pre-Authorized debits
  • Daily postings including fees and principal paydowns
  • Client communication for insufficient funds and matured mortgages
  • Assisted the deposits team with irregular signatures, cheque certifications, client account transfer
  • Coordinated cross-departmental projects, ensuring alignment with organizational goals and timely deliverables.

Portfolio Support Officer

BMO BANK OF MONTREAL
07.2007 - 03.2013
  • Document preparation audited prior to submission to Senior Manager
  • Daily completion of overdrawn reports
  • Analyzed and reported fraudulent or suspicious behavior on overdrawn accounts
  • Identified and made recommendations of workflow to improve efficiency and quality
  • Provided accurate information on a timely manner in response to customer queries
  • Reported to 20 account managers with accuracy and proficiency
  • Coordinated communication between departments to enhance workflow and information sharing.

Customer Service Manager

BMO BANK OF MONTREAL
09.2004 - 07.2007
  • Granted unlimited signing authority to withdraw funds, issue drafts and certify cheques
  • Performed daily custodian duties, opening and closing of branch, loading cash dispenser
  • Coordinated monthly team meetings to mentor staff
  • Ensure adherence of branch policies
  • Administered banking operations by performing audits on daily reports
  • Consistently achieved sales goals by effectively promoting products and services
  • Trained and supervised all employees in branch operations and sales strategies
  • Led customer service team to enhance client satisfaction and retention through targeted training initiatives.
  • Developed and implemented streamlined processes for handling customer inquiries, improving response times.

Education

Ontario Secondary School Diploma -

01.1999

Accounting for Bankers

01.2009

Skills

  • Effective time management
  • Meticulous attention to detail
  • Effective team engagement
  • Effective communication skills
  • Document management
  • Administrative support
  • Excel proficiency
  • Effective inbound call management
  • Recordkeeping proficiency
  • Task prioritization
  • Skilled in simultaneous task execution
  • Strong organizational abilities
  • Problem-solving skills
  • Independent drive
  • Effective conflict resolution
  • Thoroughness in task execution

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Spanish
Professional Working

Timeline

Administrative Project Coordinator

Madesin General Contractors Ltd.
08.2021 - Current

Proof of Delivery Specialist/ Administrative Assistant/ Receptionist

HUNTER EXPRESS LTD
08.2018 - 07.2021

Administrative Assistant/Receptionist

NOBLE MORTGAGES INC
05.2017 - 05.2018

Office Manager

CELEBRE TILE
11.2016 - 04.2018

Senior Administration Officer

LAURENTIAN BANK OF CANADA
06.2014 - 04.2015

Portfolio Support Officer

BMO BANK OF MONTREAL
07.2007 - 03.2013

Customer Service Manager

BMO BANK OF MONTREAL
09.2004 - 07.2007

Accounting for Bankers

Ontario Secondary School Diploma -

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LUCY AMORES