Lucky Raj
Thunder Bay
Summary
Accomplished General Manager at Domino's Pizza, adept in operations management and leadership, significantly increased sales through strategic planning and team building. Excelled in fostering client relationships and resolving customer complaints, enhancing loyalty. Demonstrated exceptional problem resolution skills and a commitment to excellence, ensuring long-term business success and high team morale.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Dominos Pizza
01.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Met the business requirements by showing extensive customer service skills
Customer Service Representative
Domino's Pizza
02.2019 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
College Diploma - Aerospace Engineering
Confederation College of Applied Arts And Technology
Thunder Bay, ON06.2021
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Languages
English
Full Professional
Certification
Serve Safe Food Handler- Canada Certificate
Timeline
General Manager
Dominos Pizza
01.2022 - Current
Customer Service Representative
Domino's Pizza
02.2019 - 12.2021
College Diploma - Aerospace Engineering
Confederation College of Applied Arts And Technology
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